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We are a retirees from Canada. We enjoyed our stay at this hotel. The location is ideal for visiting the Nantou ancient city. The surrounding area has nice shops and many places to eat. The laundry facilities are clean and the machines are modern and powerful. There is no cost to do laundry. The gym only has an elliptical, treadmill, rowing machine, a slanted bench and a yoga mat. There are no free weights or kettlebell - those would make a nice addition. I will note that the rowing machine needs some cleaning and lubrication. The staff at the desk, the housekeeping staff, and the kitchen staff were all helpful and friendly. The hotel has a couple of grey cats that spend most of their time in a large enclosure near the package reception. However one like to wander and is sometimes kept me company in the gym and laundry area.

What I like: 1. Location is convenient. Near many of the places we wanted to explore and visit in Shenzhen 2. Room was clean and spacious as well. 3. Nice and friendly staff 4. Love the room. Smart tech fitted, with a smart toilet and bidet 5. Like that the shower and toilet are segregated 6. Can do laundry and detergent is provided 7. There's a small exercise area with a walking pad, steps and dumbbells if you wanna work out There's a porridge supper from 8pm-12am There's a lot of food options nearby Negatives: 1. Not a major problem but there's no drop off/pick up point for cars. Need to watch for traffic when crossing to get to the didi. But I realize it's quite common in China for mid range hotels. 2. Room soundproofing was ok, mostly quiet when we stayed. Day time can hear the car horns, but night time is nice and quiet, great for sleep

I was unexpectedly stranded at Shenzhen North (Shenzhenbei) during the busy holiday season and urgently needed a place to stay. After comparing several listings on Trip.com, this hostel stood out based on its reviews, and it fully lived up to my expectations. The photos are accurate and reflect the property exactly as it is. The host prepared the bed sheets and pillowcases right in front of me, which immediately reassured me about the cleanliness. Everything was spotless and well maintained. Cleanliness is one of my top priorities when choosing accommodation because I value my health, and I felt completely comfortable staying here. I saw no pests or anything unhygienic, so if you’re concerned about that, you can rest easy. The host speaks basic English and was very welcoming. Since I had just traveled from Hong Kong Airport to Shenzhen North, he even kindly offered to show me around the area. There are plenty of food options nearby, I enjoyed Lanzhou noodles and stinky tofu just steps from the building. For clarification, the hostel is located inside an apartment building and operates in a dorm-style setup. Shoes are removed at the entrance, and guest slippers are provided. There is a comfortable common area with a sofa and dining table, free drinking water, and complimentary toiletries including a toothbrush and disposable towel, which was especially helpful since I had forgotten to pack one. The bathroom is modern and equipped with a Western-style sit-down toilet. Each bed has its own privacy curtain and personal light, which I appreciated. There are also power outlets conveniently located at each bed. Wi-Fi worked smoothly without any issues, and free laundry is available, which is a great bonus for travelers. There are designated quiet hours, so you can sleep comfortably. During my stay, it was peaceful and no one snored. The host even asked whether I snore, which shows he is considerate of all guests. The other guests were polite and respectful. I was the only foreigner staying there, and the rest were Chinese travelers who were likely in the same situation, unable to secure train tickets that night. The property is non-smoking, which I also appreciated. The only minor downside is for taller guests. I am 183 cm (6 ft), and I had to curl up slightly since the bed length appears to be around 180 cm. It was manageable, but something to keep in mind if you’re tall. The location is very convenient. It’s next to the train station, and you can easily take the subway if you have luggage. It only cost me 2 RMB to ride, so there’s really no need to take a taxi. In the morning, I bought pork steamed buns and soy milk from a nearby vendor, he was friendly, and the food was great. For $4, this was outstanding value. If you’re looking for a clean, affordable, and convenient place to stay near Shenzhen North, this is an excellent option. Hopefully this review helps anyone considering staying in the area. 假期高峰期间，我意外滞留在深圳北站，急需找一个地方过夜。在 Trip.com 上对比了几家之后，这家青旅的评价最好，事实证明我的选择是对的。 实物与图片完全一致。老板当着我的面铺床单和枕套，让我对卫生情况非常放心。整体环境非常干净整洁，维护得也很好。因为我很重视健康，选择住宿时卫生是我最看重的因素之一，这里让我住得很安心。没有看到任何虫子或不干净的地方，如果你担心卫生问题，可以放心选择。 老板会说一些基础英语，人也非常热情。我刚从香港机场来到深圳北，他还主动提出可以带我熟悉一下周边环境。楼下和附近有很多吃的，我就在旁边吃了兰州拉面和臭豆腐，非常方便。 这家青旅位于一栋公寓楼内，是宿舍式布局。进门需要脱鞋，店家会提供室内拖鞋。公共区域有沙发和餐桌，提供免费饮用水，还有一次性牙刷和毛巾。我旅行时忘记带毛巾，这点对我来说非常贴心。卫生间是现代化的马桶，不需要蹲厕。 每个床位都有隐私帘和独立照明灯，床位旁边也有插座。Wi-Fi 信号稳定，没有任何问题。另外还提供免费洗衣服务，这对旅行者来说是很大的加分项。 店内有安静时间规定，所以晚上可以安心休息。我入住期间非常安静，也没有人打呼噜。老板还特意问我会不会打呼噜，可见他很照顾每位客人的感受。 其他住客都很礼貌、很安静。我是唯一的外国人，其他客人都是中国旅客，可能和我一样，当晚没买到火车票才临时入住。这里是无烟环境，我很喜欢这一点。 唯一的小缺点是对高个子来说床可能稍短。我身高183厘米（6英尺），需要稍微蜷着睡。床长大概180厘米左右，高个子可以提前考虑一下。不过整体来说还是可以接受的。 地理位置非常方便，就在火车站旁边。如果带行李，可以直接坐地铁到附近，我只花了2元人民币，完全没必要打车。第二天早上，我在附近买了猪肉包子和豆浆，老板也很友善，味道不错。 总的来说，4美元的价格性价比非常高。如果你在深圳北附近寻找一个干净、实惠又方便的住宿地点，这里是非常不错的选择。希望这条评价能帮到有需要的人。

I had an amazing stay at this hotel during the festive season. The hotel was beautifully decorated with warm and cheerful New Year decorations, creating a cozy and joyful atmosphere everywhere. What made my stay truly perfect was the excellent service from Kiki. She was so kind, thoughtful, and attentive to every detail. She greeted me warmly, helped me check in smoothly, and always responded quickly to my needs with a lovely smile. The room was clean and comfortable, and the whole environment was pleasant. I highly recommend this hotel. Thanks to Kiki for making my trip so enjoyable and memorable!

We were so impressed of almost everything about this stay. I will recommend to my friends, and the my relatives to come and pay a visit. This package of a new renovated room plus Club Lounge access both are amazing.  Food is great. Service is amazing. The view is epic.  The room is built and designed well.  Gym room is big.  Especially our highlight is the customer service, my wife and I wanna point out the staff that serving us (入住服務大使) Mandy is very kind and helpful to us. Delight our stay. Also other staffs that served/helped us are very polite and kind. (Front desk: Perry etc.)  We couldn’t ask for more. Coz this is more than our expectation. I will recommend you to choose this.

We had a wonderful stay at the hotel. The breakfast was yummy and the rooms were clean, comfortable and spacious. The service was fantastic and we will definitely home back next time.

A stay to remember: The Mandarin Oriental, Shenzhen. Review of Mandarin Oriental, Shenzhen Reviewed yesterday There are hotels you visit, and then there are hotels that leave an imprint on your soul. The Mandarin Oriental, Shenzhen, belongs firmly and unequivocally in the latter category. From the moment I stepped into its soaring lobby, I knew this would be one of those stays that redefines what luxury hospitality means. Arrival and Reception First impressions matter, and the reception team at the Mandarin Oriental understands this with an almost intuitive grace. Jason Zhu greeted me with the kind of warmth that felt less like a rehearsed welcome and more like being received by an old friend who just happens to have impeccable professional instincts. His attention to detail was extraordinary — he had noted my preferences before I could voice them, and the check-in process was so seamless it barely registered as a process at all. Sicily and Marsh were equally outstanding, always present at just the right moments with a smile, a helpful suggestion, or a thoughtful gesture. Together, the three of them set a tone of effortless elegance that carried through every hour of my stay. In a city as fast-paced and forward-looking as Shenzhen, there is something deeply reassuring about a reception team that makes you feel as though time has slowed down just for you. The Club Skyline View Room If the lobby whispered luxury, the Club Skyline View Room declared it in full voice. Perched high above the glittering sprawl of Shenzhen, the room offered a panorama that genuinely stopped me in my tracks. Floor-to-ceiling windows framed the city's dazzling skyline — a forest of illuminated towers stretching toward the horizon, the lights of Futian and beyond shimmering like an earthbound constellation. I found myself drawn to the window repeatedly, at golden hour, at twilight, and again in the deep hours of the night, each time discovering a different mood and a different kind of beauty. The room itself was a masterclass in refined design. The palette was calm and sophisticated, with rich textures and thoughtful layering that felt contemporary yet timeless in the way the Mandarin Oriental has always done best. The bed was, simply put, superb — the kind of bed that makes you reconsider every mattress you have ever slept on and find them all wanting. Linens were crisp and impossibly soft. The bathroom was a sanctuary of marble and glass, generously appointed with the brand's signature amenities, and the soaking tub positioned near the window offered what might be one of the finest bathing experiences in southern China. Every detail, from the lighting controls to the turndown service to the quiet hum of climate perfection, spoke of a property that understands the difference between filling a room with expensive things and creating a genuine sense of place and comfort. The Mandarin Club Accessing the Mandarin Club elevated an already exceptional stay into something truly rarefied. The lounge itself is a beautifully curated space — serene, sophisticated, and blessed with those same sweeping skyline views that make this property so special. But what transforms the Club from a lovely room with good canapés into a genuinely memorable experience is its people. Chelsea Zhou is a revelation and deserves a special mention. Her hospitality instincts are pitch-perfect; she anticipated needs I hadn't yet articulated, and managed to be attentive without ever being intrusive — a balance that even the finest hotels in the world struggle to achieve. Priscilla Pang was equally impressive, radiating a genuine kindness and professionalism that made every interaction a pleasure. Whether it was the afternoon tea service, or the evening menu and cocktails, Chelsea and Priscilla ensured that every moment in the Club felt personal, polished, and quietly luxurious. I returned to the lounge far more often than I had planned, not just for the excellent food and drink,

Szczególne podziękowania dla May i Cavana za wymeldowanie. Wielkie podziękowania dla Sakee, Bruce'a i Leo za ich nienaganną obsługę podczas naszego wieczornego wyjazdu z hotelu. Lokalizacja hotelu jest dobra, w zasięgu spaceru od wielu centrów handlowych, zwłaszcza Coco Park. Doceniamy odpowiednie miejsce odbioru i odwiezienia gości. Posiadają pokój dla dzieci, automaty do chwytania i automaty do gier. Łóżko king-size było ogromne, a obsługa sprzątająca była świetna. Cały personel wykazał się elastycznością i cierpliwością podczas odbioru naszych pakietów Taobao. Tylko dwie drobne rzeczy do poprawy: zapach papierosów był dość intensywny w holu. Woda z prysznica łatwo wypływała, co powodowało, że spływała do umywalki. Poza tym, to było bardzo dobre doświadczenie i naprawdę ufamy marce Crown Plaza.

Po dokonaniu rezerwacji otrzymasz dokładne wskazówki ze zrzutami ekranu, dzięki którym łatwo znajdziesz wejście do hotelu, ponieważ jest ono nieco ukryte w Centrum Konferencyjno-Wystawienniczym. Łazienka jest zachwycająca. Wyposażona jest w deszczownicę i dodatkowy prysznic ręczny – oba urządzenia można używać jednocześnie, a ciśnienie wody jest przyzwoite. Toaleta wyposażona jest w elektroniczną myjkę Toto. W pokoju bezpłatnie dostępna jest woda butelkowana i napoje bezalkoholowe, a także owoce na powitanie. Dostępne są również udogodnienia. Hotel położony jest bardzo blisko stacji metra, dzięki czemu można łatwo dostać się w dowolne miejsce w Shenzhen. Bez wahania zatrzymam się tu ponownie podczas kolejnej wizyty w Shenzhen.

Customer service very responsive, thanks for that. Room utilities and facilities are up to standard. Location quite ideal, near to convenient stores and clinics if there's urgent needs. Many restaurant nearby as well. Cleanliness of floor can be improved