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„Beyond Five Stars: Sheraton Changbaishan & Manager Xiao Xie Turn Hiccups into Hospitality Highlights Our family holiday at the Sheraton Changbaishan was transformed from a great ski trip into an unforgettable story of genuine human kindness, thanks entirely to Front Desk Manager Xiao Xie. His service didn't just meet expectations; it redefined them. From Late-Night Arrival to Instant Support Arriving on the late Spring Airlines 9C7751 flight at 21:21, we were weary travelers. Xiao Xie, on his night shift, welcomed us with calm efficiency. He masterfully explained our extensive 6-night package—daily skiing, hot springs, water park access, and shuttle service—making it all instantly clear. The Heart of Hospitality: Personal Intervention What sets Xiao Xie apart was his proactive help when small obstacles arose. He didn't just give directions; he provided solutions: 1. WeChat Pay Hiccup: When we couldn't access a convenient unmanned shop due to a mobile payment issue, Xiao Xie didn't hesitate. He stepped in and paid for our items first, trusting us to settle it later. This act of personal trust and immediate problem-solving was astounding. 2. Power Bank Rescue: Realizing we needed a portable charger, he seamlessly assisted with the rental process, ensuring we stayed connected. 3. Hot Springs Ticket Resolution: When there was a minor glitch redeeming our included Hanna Hot Springs tickets, he took personal ownership. He didn't just make a call; he followed through until the issue was resolved and we gained entry, preserving our evening of relaxation. 4. Local Guide: Beyond the resort, he offered fantastic recommendations for local eateries, leading us to some of our best meals during the trip. A Testament to Exceptional Service Xiao Xie operated with a philosophy that no guest concern was too small. His assistance during the night shift was particularly valuable, providing a constant, reliable point of contact. He embodies the true spirit of hospitality—anticipating needs, solving problems with grace, and investing personally in the guest experience. The Verdict The Sheraton Changbaishan offers a fantastic product: a seamless booking, incredibly valuable ski/activity package, and comfortable amenities. But Xiao Xie is the soul of the place. He turned potential frustrations into memorable demonstrations of care. Thank you, Xiao Xie, for your exceptional kindness and professionalism. You didn't just manage the front desk; you managed our entire experience, making it perfect. We will return, in no small part because of the service culture you exemplify. Highest possible recommendation. This hotel and its staff, led by individuals like Xiao Xie, deliver not just a stay, but a truly worry-free and heartwarming holiday.”

„This hotel is located right inside the West Slope scenic area, just a 10-minute walk from the ticket office, which is super convenient. There's also a 1 CNY bus right outside the entrance that goes to the West Station. Plenty of dining options nearby, and the hotel itself is quite clean. The service was good too.”

„Obsługa była bardzo dobra, ale infrastruktura hotelu miała pewne wady. Obsługa była świetna, butler reagował na bieżąco, obsługa concierge była proaktywna i niezawodna, a personel ogólnie był bardzo entuzjastyczny. Restauracja śniadaniowa była zbyt mała, nieadekwatna do rozmiarów hotelu. Były kolejki, było ciasno, a wybór potraw nie był bogaty. Brakowało możliwości suszenia ubrań, nie było pralni samoobsługowej, a na liście usług pralniczych nie było opcji samego suszenia. Projekt ośrodka był uciążliwy. Nawet w Szwajcarii nie było blisko do stoków narciarskich. Dojście pieszo wymagało przejścia przez cały obszar rekreacyjny, więc lepiej było poczekać na shuttle bus. Na szczęście shuttle bus był szybki i nie trzeba było długo czekać. Centrum aktywności EP było kiepskie, dzieci narzekały, że nie ma tam nic do roboty. Nie można było już samodzielnie robić Tanghulu, można je było tylko odebrać o określonej godzinie. Jeśli chodzi o narciarstwo, ogólnie było w porządku, ale nie do końca pasowało do hotelu jako miejsca na rodzinne wakacje. Wiązania do snowboardu nie miały prawdziwych rozmiarów dziecięcych, były zdecydowanie za duże dla pięcio- czy sześciolatków.”

„Really made a good choice staying here instead of Holiday In Express. As the hotel is just beside the ski resort. No need to wait for any buses just walk to ski resort, ski village and even the hot spring. This hotel is very worth it. As you stay comes with complimentary: 1) Mini Bar in room 2) Hot Spring Access 3) Ski lift access ( 2000rmb deposit) 4) Snow activities 5) Breakfast 6) Shuttle from Changbaishan West Railway Station 7) Water Park At night the whole village really feel like in the alps. One night is too less for us to enjoy everything. Had an amazing sleep. Got bathtub. Room is big and with a wide view of the ski area. Very nice 5 stars.”

„Came back to this hotel again after 2 years. Very clean, comfy and just located in front of 1 of the ski track. Hotel staffs were friendly and provided good service. Hotel was equipped with washing machines & dryers which provided alot of convenience for us. The buffet breakfast was good as well. Although there is a distance to the center of the Resort & main ski center, but there were shuttle buses available every half an hour to fetch us to and fro. Highly recommended as the price is reasonable among the rest and value added is the hotel provided free ski experience & hotspring. We will definitely come back again.”

„I recently had the pleasure of staying at the Park Hyatt Ski Resort in Changbaishan, and I can confidently say it was an exceptional experience from start to finish. Upon arrival, I was warmly greeted by the staff, who went above and beyond to ensure my check-in process was smooth and pleasant. Their friendliness and attentiveness made me feel right at home. Throughout my stay, the staff remained incredibly helpful, always ready to assist with any request, whether it was recommendations for local dining or arranging transportation. The accommodations were nothing short of luxurious. My room was spacious, beautifully designed, and offered stunning views. The attention to detail in the decor and amenities truly reflects the high standards of the Park Hyatt brand. The resort’s facilities were also impressive, with a fantastic outside hot spring in the snow that provided a perfect retreat after a long day on the slopes. The dining options were delightful, featuring a range of delicious cuisine that catered to all tastes. Each meal was a culinary delight, and the service was impeccable. Another highlight was the ski access; the location is ideal for both beginners and experienced skiers. The staff at the ski resort provided excellent guidance and support, making it easy to enjoy the slopes. Overall, my stay at the Park Hyatt Ski Resort in Changbaishan was nothing short of magical. I highly recommend this hotel for anyone looking for a luxurious and memorable getaway in the mountains. I can’t wait to return!”

„most affordable option within the entire ski resort, located at the end of the resort but the resort isn't very big so walking a few mins more is perfectly fine. Very nice and comfortable, ski passes for each night of stay, access to the hotel's own hot spring (i believe it is the only hotel in the resort with this), buffet breakfasts, and free airport pick-up/drop-offs make this hotel a very good value stay!”

„Pullman is a picturesque hotel with beautiful landscape, trees covered in powdery snow look like marshmallow, deers roaming around 😍 Thank you for the lovely service, helping us with the activities arrangement & airport shuttle. Staff at breakfast lounge are helpful and friendly 🥰 some can speak English. Others can communicate with us through WeChat.”

„對於萬達旗下的酒店我報以的希望很大，但還是挺失望的，當天入住晚上停電，實際也不能賴酒店，但接下來的服務，發現床鋪是濕的，讓幫換一下，結果服務員以停電為藉口，遲遲不來，10幾點孩子還睡不了覺，水也不送，都是因為停電？來電了來了一個服務員，嘴裏一直嘮叨説整層就他一個人，忙不過來，這也是顧客的責任？我們房費也是漲了的，沒有人的問題也要我們諒解，湊合住？搞不懂，被單被罩我們自己換的，這就是萬達旗下的酒店？第二天的早餐更是奇葩，啥也沒有，見圖片，不如如家的早餐，水果區衹有半盆橘子，供不起可以不放不給早餐，別作踐自己！早飯還延長到十點，我都不知道給顧客吃啥！這樣的酒店我真心不建議來！”

„The hotel location is convenient for everything. Our room had a nice view and the conceige provides helpful information and especially for the first timer at Changbaishan. The extra penny spent would be the coach for skiing and food. Will be back soon. The people here is very helpful.”