Hotele z: Pools w Greater Manchester, United Kingdom

„During my recent stay at this hotel, I found the overall experience to be enjoyable with top-quality fittings and furnishings. However, there were areas that required improvement. The hotel itself is pleasant, but enhancing the service and room cleaning would significantly improve the guest experience. A standard room was paid for but a disability-accessible room was provided. We requested to change it to a standard which was done immediately without any questions. No water bottles were provided in the room initially; they were only given on request and only two small bottles were provided. Additionally, the room cleaning service was unsatisfactory. Despite requesting it twice over 4 nights, the cleaner only changed the sheets once and neglected to take out the bins vacuum, replace towels or clean the bathroom. This was particularly disappointing given the length of my nearly week-long stay. The breakfast was beautifully presented with various options but unfortunately remained the same every day lacking any variation. Some areas were particularly poor. For instance, the scrambled eggs had a distinct smell and were overly watery. Adding tomatoes or simply varying the options every few days would have improved the experience. One concern we had was the cleaning team. Twice the cleaner used his universal card to enter our room without ensuring no one was present. My partner was in the shower and our young baby was asleep. We heard a knock but were unable to reach the door in time. Upon reaching it we realised he was already entering. This occurred twice and on the following day we decided to chain the door for privacy reasons. In other hotels we have stayed in, privacy is of the utmost concern for staff and they would never even risk opening someone’s locked door without making sure. A better system needs to be in place here.”

„Stayed here before our morning flight and it was great. Couldn't get a better location, since it's inside the terminal complex. We stayed in a runway view room and it was cool to see the planes landing and taking off, and it wasn't much extra for the runway room compared to a normal. Staff were lovely at check in and the room was comfy and completely silent.”

„After an exceptional stay at the Wigan Holiday Inn Express on September 20th, 2024, I didn’t expect such a stark contrast in service at another location within the same hotel group the very next day (September 21st, 2024). This time, we experienced a completely different attitude at the front desk—rudeness and dismissiveness. Despite multiple requests for assistance, such as having my room closer to my friend’s, an hour late check-out (which my friend was granted), and fixing the issue with my room’s air conditioning (my friend’s room was fine), we were met with vague, unhelpful explanations that treating a fool. It felt like dealing with political officials dodging direct answers. For the first time ever, I left a hotel feeling genuinely angry. They might be better suited for a career in politics.”

„Absolutely loved our stay at The Midland Manchester – everything about this hotel exceeded our expectations! From the moment we arrived, the staff were warm, welcoming, and couldn’t do enough for us. Every member of the team made us feel genuinely looked after, and the service throughout was faultless. The room was spotlessly clean, beautifully maintained, and incredibly comfortable. The bed was like sleeping on a cloud – we had some of the best nights’ sleep we’ve had in ages! The room service was prompt, professional, and the food was delicious – a real treat after a long day exploring the city. Speaking of relaxing – the spa was absolutely divine. Clean, calming, and wonderfully designed, it was the perfect escape. The massage was one of the best I’ve ever had – incredibly soothing and tailored to perfection. If you’re in need of some proper pampering, this is the place to be. Location-wise, you couldn’t ask for better. Right in the heart of Manchester, everything is within walking distance, yet the hotel still manages to feel like a peaceful retreat from the hustle and bustle. All in all, The Midland is a true gem. Comfortable, elegant, and run by an outstanding team. We’ll absolutely be back!”

„Easy to reach from Deansgate and Oxford Road stations. Good value for money. Friendly reception staff located adjacent to a nice outside balcony overlooking the canal, where you can take your drinks from the bar. Manchester is easily walkable from the hotels location in the heart of Castlefield.”

„room was clean beds and ere comfy, the staff weren’t that cheery. The gym and pool facilities which are included and really good. Would stay again.”

„I recently stayed at the Hilton Manchester Deansgate, located in the iconic Beetham Tower, and overall, my experience was memorable for many reasons. From the moment you step through the revolving doors of this striking glass skyscraper, you’re met with a sense of modern grandeur that sets the tone for the entire stay. Location & First Impressions The location is absolutely superb — right on Deansgate, within walking distance of the best that Manchester has to offer, including the Arndale shopping centre, the Spinningfields business district, and the bustling nightlife of the Northern Quarter. Public transport connections are excellent, with Deansgate station just steps away. On arrival, the reception area made a strong impression. High ceilings, clean lines, and sophisticated decor give it a contemporary and stylish feel. Check-in was smooth, efficient, and handled with professionalism. Staff were friendly, attentive, and made me feel welcome right away, even though the lobby was quite busy. Rooms & Comfort My room was on one of the higher floors, offering truly stunning views of the Manchester skyline through floor-to-ceiling windows — easily one of the standout features of this hotel. The bed was exceptionally comfortable, with crisp linens and plush pillows that made it hard to get up in the morning. The room was equipped with everything you would expect from a four-star Hilton property: a large TV, iron and ironing board, mini-fridge, safe, and a decent workspace with good lighting for business travelers. The bathroom was clean, modern, and stocked with quality toiletries, although the water pressure in the shower could have been slightly stronger. Overall, the cleanliness was impeccable throughout my stay. Facilities & Amenities The facilities are where the Hilton Manchester Deansgate really shines. The health club and spa are a big bonus, with a good-sized swimming pool and a well-equipped gym. I particularly appreciated the sauna and steam room after a long day exploring the city. The Executive Lounge, available to guests staying on executive floors or with Hilton Honors status, was a peaceful retreat. It offered a good selection of”

„All the hardwares are brilliant. Nice room , great location and good facilities but horrible customer service . Have a nice check-in on the first day , sorry for forgot the name, beautiful smile with a warm welcome and remember me when I come back in the next week. However not on the other days, the other receptionist always look grumpy. The thing is I’ve paid the parking every day when I come back from work but for some reason it didn’t show I paid on one of the day and charged it on my card which I paid the deposit. Email the customer service to claim it back , sent all the transactions from my bank to prove but cannot notice the mistake in the first two emails and just say that is what it is. After a few days gat back to me with a few words the money will go back to my account in a few days. No apologies or explanation for the incident, make me feel that I’m the wrong side and just want to cheating. Horrible customer service.”