Hotele z: spa w Melaka State, Malaysia

I booked a family room and arrived at the hotel around 5 PM, but was told I had to wait for my room. For some reason, I had to wait until 6:10 PM. This is unfair to us guests. It seems the room was hastily prepared, and the toiletries in the bathroom weren't changed. These things shouldn't happen in a 5-star hotel. However, the room was large, the bed and pillows were nice, the view was good, and the facilities were complete; my children had a great time. The service needs improvement.

Clean and hygienic, with excellent service. They even have a Chinese-speaking front desk, which was a huge help for someone like me with limited English. It's super convenient for getting around; both the bus and subway are just a few minutes away. Plus, all the amenities are really handy.

This was our fifth stay at this hotel, and unfortunately, this time was very disappointing. 1. Check-in The check-in process was smooth, and the staff were polite and welcoming. I had requested a Queen Bed room instead of Twin Beds. However, I was informed that because my booking was made at the last minute (one day before check-in), only a Twin Bed room was available as all Queen Bed rooms were fully occupied. We accepted the explanation and proceeded with the room provided. 2. Room Condition Upon entering the room, the first issue we noticed was the air conditioning. Despite setting the fan speed to high, the room remained warm and the air conditioner was not cooling properly. 3. Bathroom There appeared to be a blockage beneath the sink, as water was pooling around the sink and toilet area. In addition, the shower holder was broken while we were using the shower. We chose not to complain and continued our stay. 4. Room Door & Bathroom Door The bathroom door could not be closed properly unless it was pulled and pushed firmly. The more serious issue occurred the next morning after breakfast when our room door became stuck and could not be opened. We contacted maintenance, and the team arrived to inspect the problem. From approximately 8:00 AM onwards, we were unable to access our room. Around 8:30 AM, the maintenance team requested approval from the Front Office to move us to another room because the repair would require additional time. However, they informed that changing rooms would incur an additional charge because we were checking out on the same day. I strongly disagree with this decision. From 8:30 AM until our checkout time at 12:00/12:30 PM, we were still paying guests of the hotel. The room issue was caused by a defect on the hotel’s side, and guests should not be charged extra to move rooms due to problems beyond their control. The Most Disappointing Part During check-in, we were informed that no Queen Bed Deluxe Rooms were available. However, while the maintenance team was accessing our room through the connecting room next door, we discovered that the adjacent room was vacant and equipped with a Queen Bed. If the actual reason was that the room was unavailable due to maintenance, it would have been more professional and honest to explain that from the beginning rather than simply saying all Queen Bed rooms were fully occupied. This experience has left us very disappointed. Every time we visit Melaka, this hotel has always been our preferred choice. However, after this stay, we have decided not to return. I appreciate the hospitality shown by the staff during check-in, but I sincerely hope the hotel will improve both its facilities and service standards. Thank you.

Excellent hotel with great service and amenities. The room is complete with all the amenities (except tooth brush and toothpaste). Excellent service from the staff. Spacious parking lots with buggy service. Restaurant is serving healthy food. Spa / massage is available with prior reservations. Love this hotel! Definitely will be staying here again for my next visit.😊 A note to the house keeping : Got to put extra effort in cleaning the stain on the toilet seat.

Our second stop in Malaysia was The Majestic Malacca, and I was absolutely captivated by its vintage charm. The decor in the lobby, courtyard, and even the rooms was incredibly photogenic. It's a historic building itself, and the overall design, furnishings, and soft decor perfectly matched my aesthetic – I was so pleased! The hotel service was excellent, embodying the attentive spirit of British butler service. The staff were also very warm and welcoming, and the breakfast was of exceptionally high quality. All in all, I absolutely loved this hotel. The only minor drawback was the soundproofing, which isn't ideal and might bother light sleepers. However, compared to the beauty of the property and the outstanding service, it's a minor detail I can easily overlook.

This stay was fantastic, I'm really happy with everything overall. The hotel is clean and tidy, and the room was comfortable and well-maintained, making for a great stay. The location is excellent, right by the sea, offering beautiful surroundings and amazing views. Getting around is super convenient. It's about a 25-minute walk to the Red Square in Malacca city center, so it's easy to visit attractions and get around. The hotel breakfast offered a rich variety of choices with good flavors, easily meeting daily dining needs. The overall location, cleanliness, breakfast, and transport links were all outstanding, offering great value for money. Highly recommended.

Very convenient location, close to Jonker Street and surrounded by many famous Peranakan restaurants. Great that free parking is provided just about 20m down the street. We can just leave the car and walk everywhere. The hotel is a destination on its own, a must for Paranakan lovers. Rooms are basic but clean.

The atmosphere is calm and ideal for healing. Not crowded at all. The buggy service is very quick to pick up guests from their rooms. The mini zoo package is a bit pricey, but the tour guide uncle was very engaging and informative. He shared a lot of knowledge. Breakfast was only a partial à la carte and buffet, perhaps because there weren't many guests, so there wasn't a wide choice of food. In room 3020, there was a leakage in the shower between the shaft and the ceiling. The pantry floor felt a bit fragile and not 'solid', which could potentially cause injury. Overall, everything else was fine.

Booked 6 rooms and had a great experience. I chose this hotel when bringing my Chinese friends to Malacca, and the overall experience exceeded my expectations. The hotel's design has a real resort feel, and the environment is quiet and comfortable. My friends all said they felt very relaxed during their stay. The location is excellent, with plenty of delicious food and attractions nearby, and it's very picturesque for photos. The staff were attentive and thoughtful. Everyone felt it was highly recommendable.

Excellent stay overall. Room was very clean, staff were friendly and professional, and facilities were great. Good location and comfortable for business travellers. Highly recommended.