Hotele z: spa w Pahang, Malaysia

This hotel is absolutely fantastic! It has a clean beach, a kids' club, and several swimming pools. This is our second stay, and it offers great value for money. It's a seaside resort that we'll definitely keep coming back to!

We had high expectations for this iconic YTL property, but sadly it fell short. While the colonial charm and beautiful surroundings are undeniable, the overall experience didn’t match the premium price. Service was inconsistent throughout our stay. Some staff were warm and attentive, while others seemed indifferent, making the experience feel uneven. For a luxury hotel, we expected much more attention to detail. The property itself is elegant, but parts of it are showing their age and could benefit from refurbishment. Although the atmosphere is peaceful, it wasn’t enough to make up for the service shortcomings. Food also not to expectation .Nasi lemak , the rice is undercooked. Coffee is inconsistent . First Serve was good . Second pot was burnt . Their high tea, sandwiches we stale . Only admirable was their scone with clotted cream & strawberry jam were excellent . Overall, it wasn’t the memorable luxury escape we had hoped for. There are certainly positives, but considering the price, we left feeling disappointed rather than impressed.

The room was spacious, and the air conditioning worked very well, making the stay comfortable. The staff were also friendly and provided good service. However, it seems that the hotel has been operating for quite some time, and many of the facilities are in need of maintenance. First, the shower had excellent water pressure, but the drainage was extremely poor. It seemed like the drain was clogged, as the water quickly accumulated and flooded the shower area. Second, the bathtub stopper was broken. No matter how many times I pressed it, it wouldn’t close, so I couldn’t fill the bathtub with water. On top of that, the hot water for the bathtub wasn’t hot enough. I had even bought a bath bomb specially for this stay, but I couldn’t use it at all, which was quite disappointing. Third, the room wasn’t cleaned thoroughly. There was a noticeable amount of dust in several areas. Fourth, the toilet had yellow stains, and the toilet seat looked old and dirty. I would recommend replacing the toilet seat to improve the overall cleanliness and appearance. Lastly, the breakfast was disappointing. The food was not very tasty. Overall, while the room was spacious, the air conditioning was great, and the staff provided good service, the maintenance, cleanliness, and breakfast quality need significant improvement. Considering the price, I don’t think it offers good value for money. 先说优点，房间很宽敞，冷气也很够冷，住起来算是舒服，工作人员的服务态度也很好。 不过，酒店可能开业已有一段时间，感觉有不少设施需要维修和改善： 1. 淋浴的水压很大，这点很好，但排水非常差，应该是排水孔堵塞了，洗澡时水很快就积满整个淋浴区。 2. 浴缸的塞子坏了，无论怎么按都无法把排水口关上，所以完全不能蓄水。而且浴缸的热水也不够热，我还特地买了 bath bomb，结果完全用不上，有点可惜。 3. 房间清洁做得不够仔细，一些角落积了不少灰尘。 4. 马桶有明显发黄的污渍，马桶坐垫看起来也比较旧、脏，建议更换新的坐垫，会让整体卫生观感好很多。 5. 早餐选择不多，味道也比较普通，没有达到这个价位应有的水准。 整体来说，虽然房间空间大、冷气舒适，员工服务也不错，但设施维护、清洁和早餐品质都有待改善，以这个价格来说，我觉得性价比并不高。

I arrived with a lot of excitement and high expectations, but unfortunately, the overall experience towards the end was not as good as I had hoped. For the accommodation, the bathroom had an unpleasant smell, and there seemed to be some drainage issues. There were also small insects, which I believe may have been related to the cleanliness of the drainage area. The swimming pool also did not seem very clean. When I entered the pool, I noticed some white, mucus-like substance floating on the surface, which was quite unpleasant. The service experience was also disappointing. One of the female Malay staff members at the customer service counter did not seem very friendly or patient. I simply asked one more time to clarify the parking procedure after check-out — whether we only needed to provide our car plate number at the counter — but her response came across as rather impatient. There was also an inconsistency regarding the gym rules. I wanted my parents to come in and have a look while I was working out, but they were not wearing sports shoes, so the staff told them they could not enter. I completely understand and respect this safety rule. However, I noticed that there were guests inside the gym exercising on the equipment while wearing slippers. I asked the staff about this, and I was told that slippers were not allowed and that they would contact the person in charge to handle it. However, I stayed in the gym for about 45 minutes, and the guest wearing slippers eventually finished their workout and left without anyone coming to address the issue. Later, another three people also entered the gym wearing slippers. I understand that rules are necessary for safety, but they should be applied consistently to all guests. Overall, I really wanted to enjoy my stay, but these experiences unfortunately affected my impression of the property. I hope the management can take this feedback seriously and improve the cleanliness, customer service, and consistency in enforcing the facilities’ rules.

The room was big, clean, and cool. 😄😄 There was just a strong monkey smell outside the room, not inside. I hope the hotel can put out more air fresheners. 😅😄 .. I'll definitely come again next time. ❣️

Had a lovely stay wt the family. Overall was ok,though may I suggest the hotel to open up area for breakfast esp during peak season (school holiday and PH)as there was a long queue. Even when we came early before 7.30am,the restaurant was almost filled up. Also ,the hotel should also have a place to get towels at the 2nd pool,we didn't get to use the pool towels since it was at the other pool area. The beach was nice and clean.

I had a wonderful stay at this villa and was truly impressed with the overall experience. The villa was exceptionally clean, spacious, and well-maintained, making it feel comfortable and welcoming from the moment we arrived. The rooms were beautifully designed, with all the necessary amenities provided. The surroundings were peaceful and relaxing, perfect for a getaway with family or friends. I especially appreciated the attention to detail and the effort put into ensuring guests have a pleasant stay. The staff and host were friendly, responsive, and very accommodating throughout our visit. Everything was exactly as described, and in many ways exceeded our expectations. I am extremely satisfied with my stay and would highly recommend this villa to anyone looking for a comfortable, relaxing, and memorable vacation. I would definitely love to come back again in the future.

Spacious and clean, equipped with a TV, air conditioning, fridge, iron, and hairdryer. The 44th floor boasts a beautiful rooftop with a pool, sauna, and glass room, all available for free use. The staff provided excellent service, responding and bringing supplies even in the early hours of the morning. However, the WiFi was very poor and almost unusable. No disposable toiletries like toothbrushes, slippers, or bottled water were provided. The location is a bit far from the cable car station (RM15-17 by Grab) and even further from the mountain top (RM25+ by Grab).

With cleaning every day for constant travel in the hotel, Berjaya offers some of the best views in the world. With in hotel sports and games and outdoors activities such as snorkeling and kayaking, this spot is like no other. Words can describe the beauty and comfort in the Berjaya.

On our way back to Kuala Lumpur from Genting, we deliberately took a detour to stay at this chateau hotel near Colmar Tropicale, and it turned out to be the most delightful 'chill-out' spot of our trip. The location is superb, just a 5-minute walk to Colmar Tropicale, and the surrounding trails are perfect for leisurely strolls, leaving us feeling completely refreshed by the end of the day. I must particularly rave about the dining! For dinner, I initially went for a creative set menu featuring dishes similar to 'raw-marinated, cooked-marinated' style, but unfortunately, the chef was off that day. We opted for two other options instead, and they were absolutely divine – the French onion soup was so rich I wished I could have another bowl, and the fries were the crispiest I've ever had, a true delight for those who appreciate details. The post-dinner dessert and mung bean soup also defied expectations; I've had countless versions of these, but the flavors here were the most satisfying and not at all cloying. Breakfast was semi-buffet style, and I ordered so many egg dishes that I was stuffed. The Malaysian sausages seemed to be made of pure meat, which gave them a fantastic texture. I highly recommend having all three meals at the hotel; relaxing with good food and drinks is the perfect vacation. The check-in service here also felt like 'royal treatment,' with the front desk staff giving us a guided tour and explanation of the entire chateau. It was thoughtful and thorough. Although the room wasn't large, it was cozy, quiet, and had an excellent view. We were upgraded to the top floor, despite it not being a high-rise building. This place is perfect for a honeymoon or simply a few days of relaxation. I would definitely visit again.