3-Star hotele w: Nordjylland, Denmark

On the day of check-in, after the scheduled check-in time, we had still not received any information regarding the access code to the property. After numerous unsuccessful attempts to contact the phone numbers provided, which were either unavailable or non-existent, we eventually managed to find another number through Google and contacted the property via WhatsApp. To our surprise, we were informed that they had no knowledge of our reservation and that they had not noticed it because they had never received bookings through Trip.com before. We do not understand how this could happen, but as guests, we should not be affected by the property's internal issues. The property then offered us accommodation at a different address, claiming it would be an upgrade. However, upon arrival, we discovered that only one room was available, despite the fact that our reservation was for two rooms. After considerable discussion with the manager, an agreement was reached whereby we would stay in two separate rooms for the first night and in one room with extra beds for the second night. In addition, the property agreed to refund 50% of the amount paid. Approximately one hour later, after we had left for a short period, we returned to find that the manager had decided to remove our belongings from the second room without our consent. We were informed that we would now have to spend both nights in a single room with extra beds because there had been a last-minute reservation. As a result, the agreement that had just been reached was not respected. Throughout this experience, we faced repeated changes, lack of communication, and a service that was substantially different from what we had booked and paid for. We reserved and paid for two rooms, but this service was never provided. Although the property refunded 50% of the original reservation amount, we do not believe that this adequately compensates for the significant inconvenience, stress, wasted time, and the fact that the accommodation delivered was materially different from what was advertised and booked.

Nice, quite centrally located hotel. We just had to wait a bit long at the reception before we could check in. Otherwise, great service and nice rooms.

The location is excellent, just a few minutes' walk from the train station or the city's commercial center. The hotel staff are very friendly, and the breakfast is great. Check-in and check-out are convenient (for the Annex, simply leave the key at the drop-off point on the ground floor; no need to return to the Hermann Bang Hotel). The only area for improvement is the bathroom, which tends to flood when showering. Overall, it was a very satisfying stay, and we would definitely stay here again if given the opportunity.

The room was clean, beautiful, spacious, with a little fridge, a table, two chairs and a bench. The bed was very comfy. The shared kitchen, toilet and bathroom were clean and well equipped. I was greeted by the host, who gave me some informations about Skagen and was very friendly. Be aware that you have make your bed yourself and remove the bedlinen before checking out.

Super good and sweet service. The food in the restaurant was just a super experience. The room in top. The location down to Limfjorden is not better available. All in all, a really good experience.

It was a good stay in B&B hotel. The staff was helpful and the checkin was super easy. We also parked our car and they have multiple options. one in the hotel premise which is 110 DKK and another just around the street which is 80DKK per night.

”I highly recommend this hotel for anyone looking for a unique and peaceful stay The staff is absolutely lovely, and the rooms feature a wonderfully clean, minimalist interior that feels incredibly refreshing.

I can’t understand why the hotel allow dogs in the rooms but you go to breakfast (which is included) but your dog is not allowed to join you even if you sit in the bar away from the restaurants. Not good.

The overall environment is OK, the location is next to the train station, walking distance, convenient transportation, ten minutes walk to the river. There are steps at the entrance of the hotel and you need to carry your luggage. In terms of facilities, the bed is a bit small, but at this price it may be good. Breakfast is a Western-style standard breakfast, this is nothing. Everything else is fine

Expensive and just an average stay. Hotel room was clean and ok. no view. Good parking system in the back yard.