3-Star hotele w: Jalisco, Mexico

The room was beautiful and clean, bed is comfy. I loved the view and the panorama windows. :) Coffee machine in the room and delicious complimentary coffee made my morning start in a good mood. It's on a busy street so cars are passing during the day with a bit of sound, but it didnt bother me much. Staff was very helpful and responsive. 10/10

Overall, the hotel itself was decent. The room, food, and general service were acceptable, and most of the staff were friendly. However, I had a very disappointing experience with the tour desk inside the hotel, especially when it came to payment. On my first day, the tour representative was very friendly, so I decided to book a tour through them. When I paid, the staff member spent quite a while setting up the card terminal and deliberately kept the part showing the exchange rate out of my view. I was never shown the exchange rate clearly, and I was never asked whether I agreed to have the transaction converted into Canadian dollars. I only found out afterward, when I received the transaction notification from my credit card company. The exchange rate they used was extremely poor, and I ended up paying about CAD $30 more than I should have. What bothered me most was that I had no idea this currency conversion was being applied at the time of payment. My understanding is that with Dynamic Currency Conversion, the customer should be clearly shown the exchange rate and final amount and should be given the choice to accept or decline it. That did not happen in my case. I did not go back to argue with them after I discovered it because I did not want this issue to ruin the rest of my vacation. However, after checking online reviews, I also found comments from other guests mentioning similar issues involving exchange rates and deposits. Because of that, I do not believe my experience was simply an innocent misunderstanding. The whole situation felt very misleading. In fact, I had already read some reviews about questionable exchange rates before the trip, so I specifically brought cash to pay the deposit in order to avoid this problem. Unfortunately, I still ended up being charged this way when making the final payment. The tour itself was also not a good fit for us. Almost everyone in the group was local, and the guide mainly spoke Spanish, so if you do not understand Spanish, you may miss a lot of the experience and there were some safety issues too. I also felt the tour was poor value and that several parts of the day seemed focused on encouraging additional spending. The tour was also highly overpriced. To be fair, I would not say the hotel itself is bad. I would still consider staying here again. However, I would strongly recommend being very careful with the tour desk and with any credit card payment. Make sure you can clearly see the currency, exchange rate, and final amount before tapping or inserting your card, and insist on being charged in MXN unless you personally choose otherwise.

We stayed for two nights, the whole is very hygienic, the restaurant tastes good, the price is not high, but there are not many choices. The external environment is okay. There are two swimming pools and WiFi in public areas, but the rooms do not, and they are very simple. Apart from the bedding and basic bathroom, there are no other facilities. Of course, the price is just this package, so choose according to your needs .

The hotel was clean and quiet and the bed was comfortable to sleep in. My unit was spacious and the bedroom was bright with sunlight, and I really appreciated having the mini fridge microwave and coffee machine. The suite was otherwise very lackluster - the walls were barren of any decorations and very little furniture. I really wish there was a workdesk for using my laptop, and a full body mirror for getting dressed for the evenings out. The water pressure to both the sink and the shower was very low, and upkeep was inconsistent - there was no toilet paper holder (it looks like it was broken off the wall and not replaced) and the suite door didn't open fully before scraping against the floor. The hotel itself lacks any even basic amenities such as a lounge space. It looks like it was intended to have a rooftop patio but instead that area is unfinished and used by the staff for storage and laundry. My biggest complaint is actually their guest hours of 9am to 9pm is very restrictive, which I didn't know about until I checked in and would never have booked here if I knew that rule existed. I tried to bring a couple of guys home from the club and the concierge wanted to charge me 300 for the second one. If I need just a place to sleep I'll stay here again otherwise I wouldn't.

The hotel is super close to the beach. I had one of those rooms where you can see the beach partially. The bed was good and big. The closet also big. I had balcony. There was no AC at the room but if you leave the AC from the living room ON and the fan ON the fresh air comes to your room too indeed. There is a big security box. The kitchen has cups, plates, silverware, wine opener, big fridge, coffee maker, pans, etc. They give you soap for dishes ONLY if you ask for it. Only one toilet paper in the bathroom.The room can be cleaned ONLY in the 3rd day after you arrived. There is a little room where you can put trash close to the stairs. I really got super annoyed internet could ONLY work in the room. So if you need internet in the balcony, living room or kitchen FORGET IT. As a solo traveler internet was very important to me because I needed to stay connected with people. All my phone data finished in the 2nd day at the beach. This hotel really need to work to fix this internet issue. It is not fun to be there alone with no internet during a super HOT day.

Our room was 2 feet from the elevator in the main lobby! We can hear every single person talking and walking by our door as well as kids screaming because the ice cream shop was 15 feet away. The amount of pressure they are putting on every single guest to go and attend the timeshare promotion is unbelievable. If you attend, usually they give you some decent gifts. We get a $200 voucher to spend on the food and drinks. Most of the time they didn't want to take vouchers, or you had to spend the whole $50 at once because the rule was not money back. So if we spend $30 or $40 we have to give them $50. The food was everything but good. The promotional taco dinner was disgusting, with dry fish, beef with no flavor, and dry and overcooked chicken. And they didn't accept vouchers. I went back home with an unused $50 voucher in my pocket because I couldn't use it. Ramon and Martin from the front desk were the nicest, warmest, and friendliest people I ever met. All the servers and workers are very hard-working people.

The place is very comfortable, for escape of a couple I think it is ideal, the water from the very hot cave

I didn't take photos but I will give my review from my point of view as an experienced traveler. I think this hotel is very good. They clean your room every day, give you water every day, give you inroom coffee package every day (each one is for 4 cups and they have a coffee maker) they have a sofa, AC, security box, restaurant (you eat at the restaurant or order by phone) the toilet is big enough. Internet is okay. They have a big closet, a desk and a bar (like a long table) next to your bed so you can put whatever you want. They give you soap, shampoo and conditioner, towels, hot water. The hotel is clean, not noisy and the staff is friendly. It is already good but if you asked me what would you do to make it more than perfect, it would be to have a small fridge. Also next to the bed I didn't see a lot of plugs. But I was more than happy to stay there and I will stay again here. Thanks for your good service!

I really enjoyed my stay at La Villa del Ensueño. It is a charming boutique hotel full of Mexican character, with colorful walls, beautiful courtyards, greenery and lovely traditional details throughout the property. What impressed me most was the service. The staff were extremely friendly, warm and helpful, and made me feel very welcome throughout my stay. I also loved the complimentary evening drinks — I enjoyed both a tequila and a margarita! 🍹 Breakfast was another highlight. Instead of a simple buffet, it was a proper sit-down, made-to-order breakfast with a good selection. I had the chicken chilaquiles with both salsa verde and salsa roja, and really enjoyed it. A beautiful little hotel with lots of character and excellent hospitality. I would definitely stay here again if I return to Guadalajara. ❤️

We arrived for our 10 day stay and at the check in we were informed that the Family pool was closed for renovations and that all guests were using the Adult Only Pool. (which is considerable smaller. Needless to say the pool was packed with children with water toys etc, jumping splashing ( having lots of fun) It was difficult to sit by the pool as all the chairs were taken very early in the day and getting into the pool to relax was not possible. If we had known we would have booked somewhere else as this really affected the enjoyment of our vacation. Also the front lobby staff tried to tell us on our last day lunch was not included. I showed them the email that you had sent. They were not very accommodating and reluctantly let us have lunch. Left a bitter taste