The breakfast area needs better seating accommodations. Also, the fruit selection could be better. In the future, if there are renovations - please install comfort height toilets. It was difficult to use the existing toilet.
When I first arrived at the desk to check in, I was greeted very cordially by Constance and Hannah, who were very pleasant and friendly, polite, and professional. They took great care in helping me get the room that was just right for me!
The room was clean, modern, nicely decorated, with everything you'd need for a pleasant stay - refrigerator, microwave, coffee maker and coffee (they also have free coffee in the office), plenty of fresh, clean towels), nice lighting (they actually have the more expensive 'yellowish' LED lights that create light that is better for your eyes - some lesser hotels have the stark, unpleasant 'blue-ish' LED lights. So, even the lighting in the room was nice. :) The TV is very nice, with many, many satellite channels, and they have a digital clock that allows guests to plug in their USB devices so they can wake up to their favorite music, or news.
They offer a REALLY great breakfast, including breakfast sandwiches, bagels, cereal, juice, milk, and much more. What really impressed me, though, is that when I said I'd be leaving too early to take advantage of the breakfast, Constance and Hannah replied, ”Oh, well, if that's the case, you can come get breakfast anytime you want. The office is open 24 hours a day. That kind statement really made my day, because when I travel, I rarely get to take advantage of the free breakfast offered by many of the hotels, since I usually get on the road around 4AM. Thank you for that, ladies!!!!
I also wanted to mention Joshua, who made checkout really easy with HIS professional, polite, and friendly help.
I highly recommend this hotel. It's nice, but the staff there make it REALLY special. Thanks to all three of you!
JJerrica JMy mom and I stayed here for a concert that was 30 minutes away. We arrived late Friday evening and was gone all day Saturday. When we got back Saturday night at midnight, it was really hot in the room, so I contacted the front desk and told her I didn’t think the air was working. She told “maintenance”. I heard him ask why were we just now calling. He came in asked if we touched the unit and then left and came back with a shop vac and vacuumed it out and said it would be good to go and said 74 is a perfect temperature. It indeed did not work so I told them again and this time the “maintenance man” was now the “manager”. I asked if we could change rooms. They said they didn’t have any more double rooms. Finally after 30 minutes-1 hour they finally gave me a single room. I didn’t get reimbursed for a double for that night. I will most likely not stay here again. The “maintenance man” or “manager” whatever he was, was very rude.
GGuest UserBreakfast was very disappointing. They whole area was not cleaned. I was first person there and I had to remind them it was time to turn on the lights. The sink was dirty, waffle iron looked like it had been used, no orange or apple juice in machine, they said they were out. Microwave had somewhat f looked like flour around the base. It looked like the food had been placed in there last night and left till morning. Coffee machine/ coffee did not taste like coffee. Bed was comfortable, bathroom was clean. Staff looked like they lived there carrying the baby around on their hip, they did not try to show any empathy with the winter storm issue. I left a Day early so as not to get stuck in the city, they would not give me any kind of discount for the day, no empathy. My door was unsafe, as if someone had busted through.
GGuest UserMy stay at WoodSpring Suites Jackson Tejal and staff were warm, welcoming , and went above and beyond to ensure my comfort., I even checked in early. The room was immaculate, spacious, and the king size bed was comfortable, the laundry room was neat, organized, and the washer and dryer machines worked great, they used traditional quarters or credit card method of payment, which was convenient., The location was 11 minutes from Jackson-Medgar Wiley Evers International Airport 100 International Dr. This location has many close options for food with restaurants and fast food choices, 2 to 4 minutes a way I enjoyed the main stream restaurant Cracker Barrel and Whattaburger.
BBankheadStaff was nice. Great location. The bed was not comfortable. It was hard and the hallways smelled like smoke but it was a smoke free building😒. Not sure if we will be staying here again.
MMegann PatrickThe staff was nice, especially the man who was there in the mornings. The TV and phone didn’t work in the first room so they moved us to another room. The second room was good overall but the deadbolt didn’t turn/didn’t work, so that was uncomfortable. The continental breakfast was waffles, cereal, yogurt, assorted pastries, coffee, and juice. The floor in the lobby and hall was pretty sticky. There was an unpleasant smell in some places, especially in the bathroom of the first room, but I think it might be from a cleaning product. It’s across the street from Kroger, so the location is convenient.
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