2-Star hotele w: Mississippi, United States

We never previously stayed at a LaQuinta and I can assure you we never will again!!! We were lied to about the room by the front desk person who got off at 3 p.m. The first room we were in, that the front desk person lied about and moved us to, appeared to have water coming up through the floor. When we entered the room water was puddles under the bed and around two sides of it. We cleaned it up except for the part to show the water was clear and not a mess made by our dog. When we tried to call the front desk, the room phone did not work at all not even a dial tone. While waiting for the front desk to change our room, we flushed the toilet and it was like a floodgate of water started appearing from the floor. Getting back to the front desk girl lying to us. I told her that I cannot physically climb stairs because she was telling me i would have to climb 3 flights of stairs dur to problems with the elevator. We were told that though the room would be a queen bed, instead of a king, it was not as far to walk as the elevator and it was a drive up room. Well, let me tell you, we passed the elevator on the way to the room and it was all the way to the end of the hallway. Also, from the after 3 p.m. desk clerk, who straightened out the first desk clerk's mess and who did not lie to us, we found out this LaQuinta has NO drive up rooms!!! I has prepaid our room with no mention of a fee for our dog. So, in addition, this dishonest front deskperson charges us a $25 fee for our dog. When we checked out today, my husband asked for a receipt and the dishonest front desk person told him it would be emailed to us. Honestly, at this point we do not trust that our credit card information is secure and has not been lifted. Given all of this, we will NEVER stay at any LaQuinta again and will actively discourage our friends and family from staying in any LaQuinta.

I enjoyed that the hotel very well maintained and smelled clean. The room itself a little musty and damp due to the high humidity and weather, but it was very clean. The tv was a little confusing on how to change channels. Bathroom was clean and had all that was needed for a shower and lotion after. There was a wardrobe closet that was neatly maintained with an iron and ironing board. Good sized room. The king sized bed has plenty of plushy pillows and bedding. It might be a little high for someone shorter or who has issues climbing into a bed that’s up high. Very basic coffee machine in the room. There’s a safe and a frig as well which is nice. Might be a nicer touch if there were complimentary bottles of water in the frig. Overall I would rate it 4.5 stars if you only need to stay 3 or 4 days. The staff is very friendly. A young lady named Shi was at the front desk and she was so sweet and accommodating to any questions we had. The day we left, we were running behind and missed breakfast. I asked if maybe they had any extra rolls or muffins for us to take on the road. She was sweet enough to allow us to go into the breakfast area and pick out whatever we needed before we left. That was very kind of her and an example of going above and beyond for her customers. She greeted us and said goodbye with a smile, which definitely made our experience all the more better.

Great Service ! Quick booking! Respectful Staff!

Re-Booking is hassle-free; the company has American customer service priorities; I hope this company never franchises!

My mom and I stayed here for a concert that was 30 minutes away. We arrived late Friday evening and was gone all day Saturday. When we got back Saturday night at midnight, it was really hot in the room, so I contacted the front desk and told her I didn’t think the air was working. She told “maintenance”. I heard him ask why were we just now calling. He came in asked if we touched the unit and then left and came back with a shop vac and vacuumed it out and said it would be good to go and said 74 is a perfect temperature. It indeed did not work so I told them again and this time the “maintenance man” was now the “manager”. I asked if we could change rooms. They said they didn’t have any more double rooms. Finally after 30 minutes-1 hour they finally gave me a single room. I didn’t get reimbursed for a double for that night. I will most likely not stay here again. The “maintenance man” or “manager” whatever he was, was very rude.

Breakfast was very disappointing. They whole area was not cleaned. I was first person there and I had to remind them it was time to turn on the lights. The sink was dirty, waffle iron looked like it had been used, no orange or apple juice in machine, they said they were out. Microwave had somewhat f looked like flour around the base. It looked like the food had been placed in there last night and left till morning. Coffee machine/ coffee did not taste like coffee. Bed was comfortable, bathroom was clean. Staff looked like they lived there carrying the baby around on their hip, they did not try to show any empathy with the winter storm issue. I left a Day early so as not to get stuck in the city, they would not give me any kind of discount for the day, no empathy. My door was unsafe, as if someone had busted through.

Nothing special near the hotel, a normal motel, very satisfied