5-Star hotele w: Delhi, India

*Poor hospitality - hotel staff lying to guests & downgrading guest’s room type during their stay* This is my second time staying at this hotel, as I find the location and facilities suitable. However, I am extremely disappointed this time due to the poor level of hospitality. I booked my stay from February 11 to 14 initially, and then added one more night on February 10. We arrived at the hotel at 23:45 on February 10. When we checked in, we informed the staff that we had two bookings. At first, the staff asked us to check out and check in again on February 11. This was very strange and inconvenient for us. After some discussion, the staff said we did not need to check out and check in again on February 11. The room type was also upgraded to a suite, and the staff assured us that this upgrade would be valid for the entire stay until February 14. On February 11, around 16:00, we received a call from the hotel informing us of issues on the entire 11th floor and requesting us to move to another room. This was very disturbing, as we had just checked in late the previous evening. Unpacking and repacking our bags exhausted us. The staff assured us that the new room would be of the same type as our current one. However, when we moved and reached the new room, it was a standard room. We are disappointed that the staff has been dishonest. How can a hotel downgrade a guest’s room during their stay? This is absolutely unacceptable. When we called the staff, they claimed that we had to leave the suite because it was full. The reason given earlier (issues on the 11th floor) was a lie. Moreover, we did not receive a room of the same type as our original one. This has been a completely horrible experience for us. When we returned at night, we saw that some guests were going to the 11th floor, which indicates there are no issues there. This clearly shows that the staff's explanation was false. I hope there will be an explanation. Is this discrimination because I am not a local Indian? I also believe that better training for your staff is needed. This kind of hospitality only damages the hotel’s reputation. I am also providing the upgraded and downgraded room type as a proof of this comment.

I had the absolute pleasure of staying at Maidens Hotel, Delhi with my wife and our 17-month-old daughter, and it has truly been the finest hotel experience I’ve ever had. From the moment we entered, the entire team made us feel like family. Every staff member is courteous, warm, and genuinely hospitable. The front desk is always welcoming with a smile, and I’ll especially remember Aijaz, who greeted us so kindly, and the GM, Prachi, who personally extended her warmth. Housekeeping, security, restaurant staff and every single person here has a helping mentality that sets this property apart. Our room was nothing short of spectacular; spacious, beautifully maintained, full of thoughtful amenities, and carrying a fragrance that instantly makes you feel at home. We had a luggage room, a drawing room, and a wonderfully decorated washroom. The welcome fruits and cakes were such a delightful surprise, something very few hotels still practice. There was even a little cutey bed prepared just for our daughter, which melted our hearts. What touched us most, were the gestures for our little girl. Housekeeping left her personalized cushions and adorable plush toys; ‘act of kindness’ that go far beyond duty. Seeing her cuddle up with a cushion embroidered with her name, and play with the toys thoughtfully arranged on her bed, was pure magic. These are the kind of memories we’ll treasure forever, and I’ll make sure she knows how dearly she was cared for here when she grows older. The dining experience was equally outstanding. Executive Chef Jashan Arora is beyond my praising capacity, a beautiful mind whose generosity and care cannot be overstated. Jashan even stood there during our departure, a gesture that shows the depth of his character and the heart he puts into his work. He personally ensured that our baby’s meals were made exactly how we wanted, often even better, and the dinners we had were delicious. The buffet breakfast was served alongside a green lawn where I had morning walks with my daughter, a picture-perfect start to each day. This heritage property itself is breathtaking. Maidens Hotel has preserved its timeless architecture and charm so beautifully that every corner feels picturesque, walking through it is like stepping back into history, yet with every modern comfort in place. There is truly nothing I can complain about here. If anything, my only regret is that I couldn’t do anything for the people who made our stay so memorable. To Jashan, Aijaz, Prachi, Ayushi, the restaurant team, housekeeping, security, and everyone else, you have my heartfelt gratitude. This hotel has set a standard that others should learn from. It is, without doubt, the best hotel I have stayed in, and I look forward to returning again. Until then, I’ll miss you all dearly.

Excellent value for money. The hotel is about a 10-minute taxi ride from the airport, located in the Aerocity area, which is bustling with hotels, restaurants, and shops. The area is clearly expanding. The rooms are spacious and well-designed, and also very well soundproofed. Breakfast is good, fresh, and plentiful. The staff are friendly.

One of the few hotels abroad where you can smoke, and it's only a 15-minute drive from the airport. The environment is great, and there's a wide variety of restaurants, but they don't offer airport pick-up, so you'll need to take a taxi.

The Taj Mahal Delhi is a beautiful hotel with splendid decor and an old school ambience. However, some of the underlying cost cutting is noticeable. The breakfast buffet for example is anything but - with a handful of items such as bread and rudimentary cereal laid out but anything substantial needs to be ordered and it arrives in due time in small portions. It's awkward to know how many times can one order in the circumstances. Another example occured when I changed some currency at the hotel. I expected the rate to be bad and it was, but this was not an issue. I am happy to pay for luxury and convenience. However, what irked me slightly was when the staff explained that there was no change so she couldn't give me 60 INR. It's a very small amount but I felt it was a liberty - imagine offering currency exchange at an exorbitant rate but you don't have currency. Other than that we had a good stay. The pool was stunning as was my beautiful club suite. It was a very generous size and beautifully designed with views over the pool and Delhi beyond - a real oasis in noisy and bustling Delhi. The club lounge is ok but not really worth paying for - the timings for high tea etc are so inconvenient that you won't be able to use them. Overall, this was still a good stay and probably the best hotel for the price in this part of town.

Very good hotel. Excellent staff. We had breakfast and dinner included. The dinner food was a bit spicy, but the hotel staff noticed this and kindly offered to prepare us more European-style, non-spicy dishes. So, no one will go hungry at this hotel, that's for sure.

I stayed here for 3 days with my mum - we wanted to rest before flying back to UK . I would recommended this hotel The staff was very helpful Amrit Kumar offered excellent service during break and too care of my mothers dietary needs. Pawandeep Singh in reception also deserves a rewarded for how went above an beyond to support requests. Nothing was to much trouble :-) I will definitely stay here again :-)

This hotel location is 100% ideal but more than that is the service & hospitality. Sauraub front desk manager is incredibly accommodating & always ready to find prompt solution to any issues. As I was not happy with the room that was given even though I booked & paid for a nicer one, he immediately understood my valid concern & found a solution on the spot. Restaurant staff & food (many choices in buffet) are outstanding & my compliments to the chefs & management of the restaurant. Always a smile & always ready to assist. Great training & congratulations for a job well done!

I had a wonderful stay at the Pullman New Delhi Aerocity. The hotel is conveniently located near the airport, making it perfect for transit travelers and business trips. The rooms were modern, spacious, and very well maintained, with comfortable beds and great amenities. The staff provided excellent hospitality throughout my stay and were always professional and welcoming. The breakfast buffet had a wide selection of delicious food, and the dining experience overall was impressive. I also enjoyed the relaxing atmosphere and the hotel facilities, especially the gym and pool area. Overall, Pullman Aerocity offers a luxurious and comfortable experience, and I would highly recommend it to anyone visiting New Delhi.

This hotel is very popular because of its great location in the Aerocity which is convenient for Delhi airport It’s very clean and staff are very nice