5-Star hotele w: Porto District, Portugal

Stayed at this hotel 3 times in less than 2 months, not planning to return ever again. Our 1st visit was so impressive that we had booked 2 more stays short after for our family. Yet the last visit turned into a disaster. Nobody answering phone calls at night. Before checking in on our last visit. We realized our flight got delayed. tried calling the hotel at around 9.15 pm, called 5 times over 20 minutes, no one would pick up the phone in the main reception !! Furious, and so we arrived at 1am without being able to inform them that we were gonna be late. Upon arrival, as I had booked 2 rooms, I asked the only person who was on shift that night to make sure putting my parents into the booked standard double room and my family with a child into the other bigger room (Junior King Suite) . He affirmed me that the room distribution was correct so we just left our parents to go to their room and take rest since it was late. When we arrived at our room, it was definitely a small room that would only fit a couple without being able to add an extra bed. Called the reception, no ones answered again!! So had to went back down to speak to that staff at 1.30am. He insisted, the room I was put into, was the Junior King Suite !!!! I was so angry because that room didnt looked like it was over 500sq ft as it was described when I booked. But the staff said to us that the info in trip.com was incorrect and more over, the information he received didnt mentioned that we had a child with us. Angry and exhausted, and I was even gonna compromised to stay in that room and sleep. we just went back to take a shower, then the guy came , talked to my husband and would offer us a bigger room after all the drama. it was close to 2am!!! We got offered to stay in a family room so my daughter got to sleep on a sofa bed but the guy who made the bed didnt even give her a blanket. Next day, texted my parents and asked them to show us a picture of their room, we realized the guy mistakenly putting my parents into the bigger room and so we were the one who got allocated into the standard double room!! Unprofessional service from the top to the bottom!! we eventually felt bad to that staff because in the middle of the night, he was the only person who moved luggages, opening beds etc...

The room is very nice and clean. The staff is friendly and helpful. It's easy to walk to the city center. My husband and I are very satisfied with the Renaissance Porto Lapa Hotel.

The least you expect from a five star hotel was a good service and cleanlinless. We stayed here for 5 nights and they did not change our bedsheet even though it was written that they will change it every 3 days, no refill of water, no refill of tissues and coffee and tea we had to request it. There’s a small cockroach in the bathtub. At the front desk they don’t even greet you whenever you passby I am not being entitled that I should be greeted I just compare it to other hotel where they always smile. It’s hard to call the front desk sometimes it will take 5 minutes.  On the positive side the food in the restaurant was really good and the drinks at the bar those who are working there was really nice and attentive too. I’d like to commend also Fabrizio who always smile and who helps us with our luggage when we check in and check out.

We had a wonderful stay at Eurostars Aliados in Porto. While advertised as a 5-star hotel, it feels more like a high-end 4-star, mainly because it lacks some of the extra touches of luxury and service you’d expect from a top-tier 5-star experience. That said, it still offers great value for money and an excellent stay. One of the hotel’s strongest points is its location—right in the heart of Porto, making it easy to explore the city on foot. Despite being so central, the room was quiet and well-insulated, allowing for a great night’s sleep. Check-in was smooth and efficient, with friendly and professional staff who made us feel welcome right away. Throughout our stay, the staff remained courteous and helpful, ensuring a pleasant experience. Our room was spacious, stylish, and very comfortable, featuring a king-sized bed, elegant decor, and a huge shower that added a touch of indulgence. Everything was spotlessly clean, which is always a priority when choosing a hotel. The hotel has a spa with a gym, sauna, and hammam, free for guests. While we didn’t have time to use them, they looked modern, well-maintained, and inviting, adding to the hotel’s appeal. Overall, Eurostars Aliados delivers a stylish and comfortable stay at a reasonable price. While it may not quite reach the level of a true 5-star experience, it’s an excellent option for those looking for a high-quality hotel in the center of Porto. We would definitely stay here again!

The hotel is in a great location, within easy walking distance of a lot of the areas of interest within Porto. The hotel itself it nicely decorated. The hotel rooms are compact, but the decor adds to the feeling of a boutique hotel. One of the best showers I have had in a hotel, powerful and easy to temperature control. The toiletries used were nice. The beds are comfortable and the sheets are fresh and spotless. Most of the reception staff are efficient and friendly. The rooms are well equipped with good robes/umbrella/good hairdryer/coffee machine and capsules etc There are a few things that the hotel could easily improve : Breakfast is definitely not something I would recommend. The choices were poor, definitely not fresh or local, and the cost is high. There are many much better choices nearby. The pillows were either a hard memory foam slab or a really lumpy soft pillow, surprising for the cost of accommodation. It was very hard to get fresh milk for tea and coffee on arrival, we asked reception and at the bar they could not make one even though we discovered at breakfast that they had a machine and fresh milk and take away cups readily available. The bar needs rethinking….it is the opposite of welcoming and the staff don’t make you want to stay. As there is no ‘lounge’ in the hotel, maybe this would be better utilised as a meeting place within the hotel.

This hotel is perfectly situated in the heart of the old town. The building itself, according to the hotel's description, dates back to the 16th century. It's truly a unique experience to stay in such a historically rich setting while enjoying modern minimalist decor, especially given its superb location in the old town's core. What particularly stood out was the hotel's pool, which directly overlooks Porto Cathedral – an absolutely unforgettable sight.

Great facilities. We went with half board. And it doesn't pay off. After knowing the prices, we would have paid less for dinner if we paid on the day. We went on the weekend and the hotel was full. It's a large hotel and we didn't like the experience from that point of view. The objective is to relax and have a different experience, but we ended up having to wait to enter the Turkish bath, sauna and swimming pools, which became unfeasible, as they looked like municipal swimming pools. full of people. About the staff, the girls at the restaurant and at breakfast (who are the same) are very helpful and friendly. The same can no longer be said for the reception staff. Little willingness to help with such simple things, such as lending a mere phone charger, easily resolved by the dining room staff. In short, it is a hotel with conditions, but I find it very confusing when it is full, something that I believe is common at the weekend.

A hidden gem of Porto We stayed here for four nights and felt very happy. This is five star boutique hotel with all the facilities and above all top class services to guests - we have been many five star hotels around world. The Italian owner has talents from interior designing to offering great customer experience with help from his charming and hard working daughter Flavia who was on site supervising /attending to guests everyday and was willing to go extra mile to help. All staff members are professional, attractive with nice smiles. Innes the restaurant manager (?) was very friendly and helpful. We enjoyed fabulous breakfast and a wonderful dinner with innovative dishes created/cooked perfectly. All in all we thoroughly enjoyed our stay and will recommend GA Palace and Spa (lovely spa experience showing high level of attention to detail).

We stayed here for our honeymoon and had a truly wonderful experience. Special thanks to Spencer for his incredible kindness and professionalism. His attentive service made us feel truly special and elevated our entire trip. It's rare to find someone so dedicated and warm-hearted. We are already looking forward to our next visit because of the amazing memories made here. Thank you so much, Spencer!

We booked this hotel which is not close to the city centre to be able to have a pool to relax after a day visiting Porto. Uber was very affordable if you are in a group, if not, there is an easy bus service to reach the city. There are some options for an evening meal+ supermarket in the area but nothing extraordinary. Dinner in the hotel looked good but we didn't have dinner only breakfast which was good. Room was big and nice, common areas were really lovely. Biggest moan/warning/suggestion for improvement would be: the lifts took for ever (15 floors all in all) lots of queues forming. The wet areas could be so much better. The outdoor pool was overcrowded all the time and had very limited loungers that people took/reserved from 9am, so people even had to sit on the floor. With nowhere to put myself, I went to check the indoor pool. A much nicer space but again nowhere to relax, no loungers or chairs.