W well-located Hotel with friendly staff and good food. The Hotel is a bit dated in its appearance and could be at an upper grade if rooms/bathroom had more standard items eg hairdryer, draw/shelf space). A ceiling leaking water into a bucket was not the fault of staff but did not create a good impression in reception.
Amazing place! The reception is fabulous and the menu looks amazing! It's situated right next to a golf course so plenty of nature to explore. Staffs were friendly, rooms were cosy and comfy, good amenities too!
From entering the Hotel till check out it was a very pleasant experience. The standards are excellent, my room was so comfortable and the sport complex just fabulous.
Zakwaterowano nas w bardzo małym pokoju na 3. piętrze. Winda dojeżdża tylko na 2. piętro. Winda, która jedzie na 3. piętro, była oznaczona jako nieczynna. Oboje jesteśmy po siedemdziesiątce i musieliśmy nieść bagaże korytarzem i pokonać około 40 schodów. Żaden z pracowników nie zaoferował nam pomocy. Gdy szliśmy się wymeldować, zauważyliśmy pracownika wjeżdżającego windą na 3. piętro.
Beautiful hotel around the corner from Beamish site,very clean,room good size with bath and shower, food and drink beautifully presented,staff superb, walking paths for all capabilities of you want a stroll
We enjoyed our stay, the location of our room was good.
The only few niggles that we had, was that although the room was clean, it smelt a little bit smokey, it was too hot, we tried turning the radiator down a little but it wouldn't stay down, we did open the window, and the pillows were too hard for me.
But for the 1 night we stayed it was ok.
We really enjoyed our stay, the location is ideal and the grounds were beautiful and quiet! The staff were very friendly, welcoming and professional!
The only downside was that our room had only one plug socket that we could use.....just not enough these days, even just for basic needs..... very poor unfortuneatly. Air conditioning would have been welcomed, we would therefore definitely avoid this Hotel in summer months for this reason alone. One other small irritant, our bathroom had a glass shelf above the sink which tilited heavily towards the sink, so we had to be very careful to ensure things didn't keep falling over.
Our breakfasts were excellent (apart from the Omelettes), and the service staff were very welcoming....a great start to any day!
Amazing hotel, perfect location for shopping at the Metro Centre. Fantastic breakfast with good quality ingredients. Also a steam room and swimming pool. The price was really cheap, considering everything on offer. Highly recommended for a short stay.
Świetny
Oceny: 41
9,0/10
Cena od
512 zł
za noc
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9.4/10
Amazing
CChristopher GirlingSuperb hotel, superb food in Marco Pierre White's restaurant.
Special mention to the receptionist , Urra (I've got that badly wrong) , Rhiannon and the restaurant staff. What an amazing, we stayed in a superior room which was outstanding.
Amazing stay
GGuest UserAbsolutely wonderful. Id stayed at Durham Royal County before with my girlfriend. However she didn't come with ne this time due to reasons that she had. The staff at the hotel were lovely about it and made me feel better about tge situation and a lovely note and complementary drinks for me to come back to in my room.
All I can say is thankyou and I'll look forward to staying with you again soon.
Thanks Matthew
GGuest UserRoom old and outdated - hotel needs refurbished in older areas - new spirts bar disappointing expensive and not that clean - nenus dirty with fingerprints and sticky - considering brand new they beed higher standards tho mains in Fusion were good but prawn crackers at £5.95 were awful
TthewalkingwandererWas a romantic get away, found that the drinks are expensive inside the hotel. we never ate at the hotel, as there is a couple of nice pubs close by. the staff were friendly, THe place is a bit of a maze but cool. they do run daily tours but its best if you book up in advance as when we tried to do day of the tour no availability. it is run via a 3rd party not the hotel itself.
GGuest UserI have been to Hartlepool many times in the past stayed in different places over the years but the Grand Hotel I liked nice staff spacious rooms location ideal I did come across one rude customer that was not very nice despite the staff doing g everything they could for her so I just had to tell her off fo being so rude definitely will stay again and also o e mention to the curry house in the same building excellent food and again nice staff
GGuest UserWe really enjoyed our stay, the location is ideal and the grounds were beautiful and quiet! The staff were very friendly, welcoming and professional!
The only downside was that our room had only one plug socket that we could use.....just not enough these days, even just for basic needs..... very poor unfortuneatly. Air conditioning would have been welcomed, we would therefore definitely avoid this Hotel in summer months for this reason alone. One other small irritant, our bathroom had a glass shelf above the sink which tilited heavily towards the sink, so we had to be very careful to ensure things didn't keep falling over.
Our breakfasts were excellent (apart from the Omelettes), and the service staff were very welcoming....a great start to any day!
GGuest UserAmazing hotel, perfect location for shopping at the Metro Centre. Fantastic breakfast with good quality ingredients. Also a steam room and swimming pool. The price was really cheap, considering everything on offer. Highly recommended for a short stay.
GGuest UserWe enjoyed our stay, the location of our room was good.
The only few ******* that we had, was that although the room was clean, it smelt a little bit smokey, it was too hot, we tried turning the radiator down a little but it wouldn't stay down, we did open the window, and the pillows were too hard for me.
But for the 1 night we stayed it was ok.
GGuest UserA lovely traditional country house hotel. The public rooms were just what you expected, old world charm, the food excellent but the best asset was the friendly and helpful staff. Unable to comment on bedrooms as we were in an accessible room which wasn’t great, good parking though. Needs attention to basic customer requirements, overall a great few days
GGuest UserWe were put in a very small room on the 3rd floor. The lift only goes to the 2nd floor. The lift that goes to the 3rd floor was marked out of order. We are both in our late 70s and had to carry our bags along a corridor and up about 40 stairs. No member of staff offered to help. As we were going to check out we noticed a member of staff using the lift to the 3rd floor.