4-Star hotele w: Kedah, Malaysia

⭐We had an amazing stay at the Rebak Island Resort & Marina in Langkawi. The resort is set on a beautiful private island, offering a peaceful and relaxing escape away from the crowds. The rooms were spacious, comfortable, and very clean, with stunning views of the sea and surrounding tropical greenery. The staff were friendly, welcoming, and always happy to help. We especially loved the private beach, large swimming pool, and the regular boat transfers to the main island, which made getting around easy. The island itself is full of wildlife and beautiful nature, making it perfect for anyone looking to unwind and enjoy a tropical paradise. If you’re looking for tranquillity, great service, and a unique island experience, Rebak Island Resort is an excellent choice. We would definitely stay here again.

This was our first time checking in, and the reception requested identification (IC) for all guests. The room we booked was for 2 pax, but we had 3 pax. Prior to arrival, we had already called to check whether an extra bed could be added, and we were informed that it was not possible. We accepted this information at that time. However, upon check-in, the receptionist informed us that we had to either pay an additional RM150 per night to stay in the same room, or book another room at an additional RM436 per night. We find these options unreasonable and not customer-friendly. We then requested to speak with the manager. Initially, the manager refused to meet us, but later came out after some time. We explained the situation in full however, the manager continued to insist on the resort’s policies. Eventually, the manager offered a complimentary room upgrade, but we were still required to pay RM150 per night. While we accepted the upgrade as a compromise, we are dissatisfied with how this situation was handled, particularly the lack of flexibility and the initial reluctance to address our concerns directly. In addition, despite not placing any sign requesting room cleaning, housekeeping entered our room without prior notice or permission. This is highly unprofessional and raises serious concerns regarding guest privacy and security.

I had a wonderful stay at Ombak Villa Langkawi. The room was comfortable, the surroundings were beautiful, and the overall atmosphere made for a relaxing staycation. The facilities were great, and I truly enjoyed my time here. However, there are a few areas that could be improved. The check-in experience was disappointing. Although I had booked my room four days in advance, I still had to wait almost an hour before my room was ready. What made it more frustrating was that no apology or explanation was given by the staff for the delay. Another area that needs improvement is the Wi-Fi connection, which was quite unstable during my stay. Overall, I had a great experience and would still recommend Ombak Villa Langkawi. With better customer service during check-in and a more reliable Wi-Fi connection, the experience would be even better.

Our stay had some genuine highlights, but unfortunately the inconsistent customer service left us disappointed, especially considering we stayed for 11 nights. The biggest highlight was the infinity pool by the Glass Bar & Restaurant. It was a wonderful place to relax, and being able to order food and drinks directly to the sun loungers made for some very enjoyable afternoons. The beachfront loungers were another great feature and perfect for spending time by the sea. The room was exactly as advertised, clean and comfortable, so we had no complaints there. Food was mixed. Breakfast was fairly mediocre with limited variety, although we enjoyed both lunch at the beachfront bar and dinner at the Glass Restaurant. The café was also disappointing as several of the pastries we tried were stale. Unfortunately, the customer service was where the hotel fell short. My husband and I were celebrating our first wedding anniversary, and before arriving I emailed the hotel twice to ask about arranging a romantic beachfront dinner package. Neither email has ever been answered. After checking in, I asked again and was told someone would get back to me. Once again, no one ever did. In the end, we gave up and booked our anniversary dinner at another resort. We also arranged a late checkout the day before departure and even had our room keys extended, only to receive a call from reception on checkout day telling us we had overstayed because they weren’t aware of the arrangement. Housekeeping was another issue. After being out for most of the day, we returned around 4:30 pm to find our room still hadn’t been serviced. A housekeeper knocked just before 5:00 pm asking to clean. We asked for five minutes so I could get changed, but she returned almost immediately saying she was leaving for the day and we needed to hurry. When my husband explained that I was changing, she looked at him and commented that he was already dressed, which felt quite inappropriate and uncomfortable. Breakfast service was also frustrating one morning. The restaurant was busy and there were many uncleared tables. When I explained to the hostess that there was nowhere for us to sit, she simply acknowledged us without offering any assistance until I asked what they were going to do about it. Throughout the stay, many interactions with staff felt rushed, as though guests were an inconvenience rather than welcomed. I’m not sure whether this was due to communication issues or simply inconsistent service, but after 11 nights it became increasingly frustrating. This hotel has excellent facilities, a lovely pool, and a beautiful beachfront location, but the service unfortunately didn’t match the setting. With more attentive and proactive customer service, it could have been a fantastic stay.

Nice hotel. Not too far from main chenang beach. Either walking or grab. We'll maintain facilities. Hav pool with music. . And infrastructure of direct to the beachwith stunning sunset

Everything was okay except for the unstable TV channels. I called room service and they came to fix it quickly. But the TV still wasn't great... probably because of the internet.

A very calm and quiet environment with very wide range breakfast in the morning. The gotel staffs are sober and well behaved. The room service is tremendously good. The location of the hotel is ideal if you dine in the hotel. Otherwise the restaurant are 5/10 minutes walk. The rooftop restaurant is really cool and superb. Surrounding of the hotel is marvellous.

My stay at frangipani was better than what I expected. The resorts location is ideal for island vacation, perfect blend of untouched beach and resorts ecosystem is extraordinary. The staff is very helpful, polite and attentive. I found my room was very clean plus house keeping was to the point. The swimming pools are maintained well. All in all I would say its a perfect place to stay for couples and families. I would come back here again.

Overall, the hotel is pretty good, especially its location near Central Beach. There's a decent-sized shopping mall not far from the hotel with food, drinks, and reasonably priced goods. The outdoor pool within the hotel is also a big draw. Remember, you can get free towels from the fitness center—you just need to register. In the evenings, around 8 PM, there's a fire dance performance at Central Beach, about a ten-minute walk away. The water pressure in the room's bathroom was also good, much better than the previous place in Kuala Lumpur. My only minor complaints are the small flying insects in the room and the occasional mosquito, but in a tropical region, this is quite normal, so it's a good idea to prepare for mosquito control beforehand. The hotel breakfast was also good and quite substantial. For the price, it offers good value for money.

The hotel has very big and clean rooms. Breakfast area is big too and not crowded at all. This hotel is literally next to the airport and can just walk over in leass than 3 mins. Even though it is near to the airport we did not hear any planes flying over during our 2 days stay there. This hotel is strongly recommended.