4-Star hotele w: Penang, Malaysia

this hotel is good overall, but when we arrived, they told us that we didn't have a booking with them and they couldn't locate our booking and details. the room was also said to be taken, and they are waiting for a cancellation in order to get our room. There is a lot of confusion among staff. some visitors were told to leave their rooms once they have entered. we waiting 1 hr 30 min to get our room. so check in was at 4.30pm. parking was also very inconvenient, as we had to park at the basement, which was impossible to even get one if you came into the hotel late and a T&G card was also needed to get validated before leaving the hotel if we wanted a free spot. Room was very spacious and clean. the tea and coffee was hard like its never been changed.

The hotel is conveniently located right next to The TOP, Penang's iconic circular skyscraper, making it easy to navigate back to, especially during evening strolls. Directly opposite is the GAMA supermarket, and next door is 1st Avenue Mall. There are also plenty of restaurants across the street, offering great convenience for shopping and dining. A 10-minute walk to the right will lead you to several durian shops, New Lane Hawker Centre, and the Sun Yat-Sen Museum. Turning left, you can walk to the famous Street Art area, which isn't just about murals; every corner is photo-worthy, and the shops are fantastic for browsing, truly capturing the essence of Penang. The hotel breakfast selection isn't extensive, but it's sufficient. The noodle bar offers various delicious options, and I also tried the freshly made roti with dipping sauce, which was quite good.

Highly recommended! I almost didn't book this hotel as I read the negative reviews. That would have been a regrettable mistake. Thankfully I realised that all the recent reviews have been glowing. I loved my stay at Sunway Hotel and everything was perfect. The bathroom was spotless and seemed very new. I really liked the pomelo-scented bath gel; and they even provided Colgate toothpaste! There were ample hangers and hanging space for everything. I was very happy with the large luggage bench - even a 30' bag would fit comfortably. There was a full-length mirror in the spacious room, and an iron and ironing board were also provided. I was also very glad for the excellent free parking facilities onsite. I'll definitely stay here again the next time I'm in Penang!

very clean hotel with big size of room. excellent and quick house keeping especially from Lina. Highly recommended and will stay again.

On a business trip to Penang, I'd stayed here before and chose this hotel again. The location is excellent, about a 30-minute drive from Penang International Airport. There are plenty of restaurants, supermarkets, and shopping malls nearby, and it's not far from the Street Art area. The front desk is on the 20th floor; the staff are friendly, and there's a comfortable business and lounge area. The room amenities are comprehensive and clean. This time, I noticed they added a water dispenser, which is eco-friendly and convenient for guests from different countries, offering warm, hot, and iced water. Breakfast on the 21st floor isn't extensive but decent. There's also a good cafe right opposite the hotel with nice breakfast options. Overall, a great experience. I'll choose this hotel again next time.

The room was quite spacious, but it was incredibly noisy at night. Our room, 1207, faced the street, and the sound of motorcycle engines was very loud, making it difficult to sleep. The air conditioning in the master bedroom and the exhaust fan in the bathroom were also very noisy; you could hear a clear difference in a video I took when they were on and off. Sleeping with the AC on was too loud, but sleeping with just the fan was too hot, and combined with the noise from the motorcycles outside, I really didn't get good rest. I tried to change rooms, but was told they were fully booked, so I had to stay there for three nights. Since it's an apartment, there was no bottled water. The bathroom only had a single, very basic all-in-one shower gel/shampoo. You'll need to bring your own toothpaste and other toiletries, so keep that in mind if you're planning to stay here.

The staff were friendly, polite, and generally helpful throughout our stay. The location is also a strong point, with plenty of restaurants and shopping malls nearby, and the Clan Jetties are within walking distance. Unfortunately, the check-in experience left much to be desired. Before arriving, I had emailed the hotel to enquire about an early check-in as we were travelling with elderly family members. I fully understood that this might not be possible due to the peak holiday season, which was perfectly reasonable. Upon arriving around 11am, we were advised to return after 1pm. We came back shortly after 2pm but were informed that our rooms were still not ready. We were prepared to wait until the official check-in time of 3pm, but even then, the rooms were unavailable. We were repeatedly told ”10 more minutes”, only for those 10 minutes to become 30 minutes and then even longer. In the end, we did not receive our rooms until approximately 3:40pm. What made the situation particularly frustrating was seeing guests who arrived after us being checked in ahead of us. The explanation given was that a supervisor needed to inspect the rooms before they could be released. While delays can happen, clearer communication and realistic timelines would have been far more appreciated than being repeatedly asked to wait another 10 minutes. To make matters worse, one of our rooms had pillows and blankets with an unpleasant odour, which raised questions about the room readiness that had caused such a lengthy delay. For guests driving, parking may be challenging as there are only a limited number of parallel parking spaces available. Even for those arriving by taxi or private hire, the drop-off and pick-up process can be somewhat inconvenient. There is also a Heritage Fee payable upon check-in, which was acceptable and clearly communicated. Complimentary coffee and biscuits are available, and water dispensers are conveniently located near the lifts, although bottled water is not provided in the rooms. The check-out process was also slightly unusual, as guests are required to wait for staff confirmation before leaving. Overall, the stay was comfortable and the location was convenient. However, I value hotels that provide a smooth and efficient check-in experience. Delays are understandable, especially during busy periods, but guests deserve honest communication and accurate updates rather than repeated promises of ”10 more minutes.” With better management of the arrival experience, this would have been a much more enjoyable stay.

Views are really good. Overall experience ok but there is no lift from carpark to lobby, only staircase.. recommend to drop luggage before going down to basement carpark else you have to carry up which is quite inconvenient Another downside is soundproof not really good. Especially when the crew cleaning room beside, we can hear the vacuum and some noise early in the morning around 8-9am 😔

Excellent hotel location. The fully equipped kitchen, ironing board with iron, and hairdryer are all available. If you need anything, you can contact staff via WhatsApp, and it will be delivered quickly. The room was clean and spacious. Nice pool and jacuzzi, plus a well-equipped gym. Upon check-in, we were asked for a 200 RM refundable deposit, but only in cash. We had a pleasant stay.

The location is convenient and the place is clean, but check-out time is too early at 11 AM 😫. I asked if I could check out later, until 12 PM at most. My phone didn't have service, so I didn't see their messages until after 12 PM. They kept messaging, and when I finally got service at 1 PM, I was told I had to pay a 100 fine for late check-out. We had actually already left by 12 PM. To avoid any trouble, I just paid it directly.