4-Star hotele w: Metro Manila, Philippines

We booked a Fort King Suite for a celebration. Here's what stood out: The positive feedback: Ground floor staff and the security team were warm and welcoming. Housekeepers were kind and helpful, though they didn't replace our toothbrushes and slippers during cleaning. Not a huge issue, but should be a standard for a 4-star hotel. Food was great, and the breakfast buffet trainees/new hire outshined everyone—they actively greeted and assisted us while old staff just stood by watching. The negative part: No welcome chocolates at check-in despite what was advertised for the room type booked. The AC had weak airflow even at max settings and was leaking; the maintenance guy tried but failed—same airflow as before. We then asked a lady housekeeper for help, and she managed to fix the issue, which was unexpected since maintenance should have been the one to handle it. But it eventually returned to its original weak airflow after an hour or two. We decided to let it go rather than ruin our trip. The real problem occurred from the 3rd floor and 5th floor—it felt hostile. One non-straight/fruity guy receptionist rolled his eyes when I smiled at him and a female colleague glared at me then looked away. Most staff looked miserable. I could sense that there is some kind of feud among the staff that is affecting their behavior, because I saw them gossiping with each other while they were on duty. They're either gossiping about their colleagues or about other guests, and it's very off-putting. It ruins the vibe and is not very professional. This must be stopped. Most of them will just ignore you when there’s less guests around, but if there are too many guests around, only then will they perform their duties and show hospitality. I've stayed at many 4–5 star hotels; this was my worst 4-star experience. I would not mind if the property were in bad condition—you could have saved the reputation by being kind and warm to your guests. Instead, the negative energy made the experience even worse. Wish I'd trusted those bad reviews. To management: Retrain your old employees. The new hires remember what hospitality means; your tenured staff don't. Thanks to ground floor staff, guards, security dogs, housekeepers, trainees/new hires, and kitchen crew—you saved this stay from being a total loss. Hope that 3rd floor reception team learns basic courtesy and hospitality from you.

The 2 bed bunk room was good, perfect for solo traveler. Amenities is fine, except there's no washing machine. Again for second time around, we got a problem with the tap card that you will use to exit and enter the premises, they gave us the tap card on the last night of our stay, which is supposed to be given at the time you're checking in.

The hotel is near to airport and near to OKADA. Staff are friendly and helpful but the room TV channel near some upgrade because some channel unable to see.

Great hotel location. I enjoyed the fact that it’s nearby by the park and offices, although it’s actually a quiet area with shops and cafes. Unfortunately there were some renovations done to a nearby building so there was some construction noise. I enjoyed my room, it was quite spacey and bed was comfy. Overall it was clean and the smell was nice. The couch could ve used some washing, it was visible it’s not that clean. Bathroom seemed outdated and could use a renovation. The staff was excellent. Eager to help and always welcoming!

We had a wonderful stay at B Hotel Alabang and it quickly became one of our favorite spots in the south of Metro Manila. Location is fantastic. It’s right in Madrigal Business Park, just a short walk to Molito Lifestyle Center and Alabang Town Center. There are plenty of restaurants, cafes, and a convenience store nearby, which made everything super convenient. The free area shuttle was also a nice bonus. The staff truly stood out. Everyone was warm, attentive, and genuinely helpful from check-in to check-out. They made us feel welcome and went out of their way to make sure we were comfortable. The service here consistently feels personal and caring. Rooms were clean, spacious, and comfortable. The beds and pillows were excellent — we slept very well every night. Everything felt well-maintained, and the overall ambiance of the hotel is modern and relaxing. Breakfast was a highlight. The buffet offered a good mix of Filipino favorites and other options, and everything tasted fresh and satisfying. We looked forward to it each morning. It’s also great value for money and pet-friendly (which is a big plus for many guests). Whether you’re here for business, a family trip, a long stay, or just a weekend getaway, B Hotel Alabang delivers a comfortable, well-located, and welcoming experience. We’ll definitely be back. Thank you to the whole team for a memorable stay!

I had a very pleasant stay at Shore Residences Mall of Asia Stays by Pbyyr. The place was clean, comfortable, secure, and well-maintained, which made me feel relaxed and at ease throughout my stay. The location is very convenient, especially with SM Mall of Asia, restaurants, shops, and other establishments nearby. It was easy to get around, and the unit had the essentials I needed for a comfortable stay. The host was accommodating, and the overall experience was good. One small suggestion for improvement would be to have a more responsive contact number or quicker response to guest inquiries, especially for questions or concerns before and during the stay. Improving communication would make the guest experience even better. Overall, I had a safe, convenient, and enjoyable stay. I would definitely recommend this place to fellow solo travelers and would be happy to stay here again!

I chose the hotel based on the location. Not the typical Manila holiday I would think. That said I was very happy with what I got. The room was clean, bed comfortable and the reception area surprisingly pleasant. Can be a bit noisy at night as the hotel seems to be based on a highway rest stop. So it has a handful of restaurants outside. About 30 minutes walk to a decent mall, and 10 minutes from the bamboo organ museum and surrounding residential area. I didn’t check the pool but I saw it was one. I would have extended my stay for another night but it was booked out due to a convention.

We had a wonderful stay at Richmonde Hotel Ortigas! The room was very clean, spacious, and well-maintained. The bed was comfortable, and all the amenities were in excellent condition. The staff were friendly, professional, and always ready to assist with a smile. The location is also very convenient, with malls and restaurants nearby. It was a relaxing and enjoyable staycation for our family, and we truly appreciated the peaceful atmosphere. We would definitely stay here again and highly recommend it to anyone looking for a comfortable stay in Ortigas.

I recently had a staycation at this hotel and overall, I had a great experience. The service was excellent from start to finish. All the staff were warm, friendly, and always willing to help. The location is also very convenient and easily accessible. One of the highlights of my stay was the breakfast buffet. There was a wide variety of food, and everything was well prepared. There were a few areas that could be improved. The room did not have the fresh, clean scent that I normally expect from a hotel. The sink was clogged, there was only one roll of toilet paper provided, and the trash can lid was not working properly. In the bathroom, only shampoo and conditioner were provided. While there was soap available, it seemed intended for handwashing and there was no separate body wash. Despite these issues, the outstanding service made a big difference. The staff's professionalism and friendliness truly stood out and made the stay enjoyable. I would consider staying here again because of the excellent customer service.

We had a wonderful experience staying at Manila Prince Hotel. From the moment we checked in, the front desk staff welcomed us with genuine warmth and efficiency, making the check-in process seamless. Clean & Comfortable Rooms,The room was spacious, spotless, and incredibly cozy. The bed was super comfortable, ensuring a peaceful and restful night's sleep. Great Dining,The breakfast buffet offered a delightful variety of tasty local and international options to start our day right. Manila Prince Hotel offers fantastic value for money without compromising on quality or hospitality. Highly recommended for business travelers, couples, and families alike! We will definitely stay here again on our next visit to Manila.