4-Star hotele w: Santarem District, Portugal

A good location and staff at the reception was really helpful and nice . The room was ok, not very clean because of dust inside the room. Overall it was a good stay for short time.

Very nice stay. The room had an unusual configuration more in tune for couples rather than a family. The bedroom is up some stairs and there is a bathtub in front of the bed that is open to below which has a pullout bed and TV. The service was great, the pullout bed was pre-made for our son who was traveling with us and the room was cleaned, tidied with the bed made every night. We paid extra for the morning breakfast which was great and it had a lot of food options beyond the usual continental breakfast offerings. It also had a very nice terrace which we visited in the evening. We were also there during a heat wave and the room was nice and cool with the air conditioning. I would definitely stay there again.

Only a few steps from the square, the location is excellent. Parking on the compound is free - and parking in the garage was extended for free as well although I didn’t need it as I had a lot just behind the reception. Rooms are clean and breakfast was good. Would stay again if I were to go to Fatima again.

We are happy to have chosen this hotel to stay for 3 nights.  1. Fairly new and trendy design and facilities. Large size rooms that are clean and well equipped.  2. Excellent location to Fatima sanctuary.  3. Staff are courteous and helpful. Special mention to Ms Komal who welcomed and checked us in. She made a good impression and represented Mercure very well.  The hotel must keep good staff like her and trained all to that standard.  4. Very good breakfast selection and warm dishes like eggs cooked to your order.  Highly recommended!

Location is excellent , walk 3 minutes to bus station to Lisbon, 3 minutes walk to Basilica. Lots of restaurants around ,Hotel has restaurants for dinner price is reasonable. Breakfast is good buffet style , room is big and very clean , supermarket just walk 5 minutes and got so many hot food like chicken and coffee and pastry combo under euro $2 .

Room was upgraded to superior. Water available at check in and coffee offered. Dinner was excellent, service very good from all staff. Lemonade made in house was very good. Complimentary drinks in fridge in room, also coffee machine with pods and a range of different tea bags. Bed very comfortable. Breakfast buffet very good with freshly cooked scrambled eggs and bacon. Spa facilities open till 9p.m. ideal location in the centre of town.

The hotel lies just outside of the sanctuary. The hotel undergoes some renovations. The rooms are of good size, are comfortably furnished and are spotless clean. The hotel is popular with pilgrimage groups. Some free parking is available. The internet connection is reliable. The breakfast is dull and could be more elaborate, missing some variety of fresh fruits and quality cold cuts. .

This is the four-star hotel closest to the Fatima Sanctuary. The family room was functional and very comfortable. The shampoo and soap were from a company in Porto, which I liked so much that I went out to buy some when I arrived in Porto, as this was my next destination. The staff were also kind and polite, and helped me in many ways. I would like to stay at this hotel again if I come to Fatima again.

The hotel is impressive when you arrive, amidst the greenery, parking lot, and lobby with columns and beautiful flooring. Then you get to the check-in desk and notice that one of the staff chairs is completely ruined. Go up to the bar and restaurant area and notice that the beautiful lobby flooring has disappeared, completely covered in carpeting. Some of it is no longer snug, but creases make it a tripping hazard. You take the elevator to your room, and the hallways ”greet” you with a ”splendid musty smell”—carpeting everywhere, walls with almost plastic/fabric wallpaper, and the rest of it wood. The smell is very strong. You enter the room, and it's half the size of the one you booked. You step out onto the balcony and notice that it hasn't been cleaned in a long time. I ask the front desk about the room and the state of cleaning, and they tell me they don't have rooms like the one I booked, but they offer me the option of changing rooms. I see the second one as very large but with an even more persistent ”stale” smell than the first. I see the third one as smaller than the first but with a less persistent smell. I'm keeping this one. The bed is very comfortable, but the balcony is as dirty as the first one, both on the floor and the bathroom window, the ceiling, and the walls. The bathroom window is impossible to open, the bathroom door has a broken handle, the shower splashes everywhere, the bidet faucet needs fixing, and the bathtub is ”black” (see photo). The cleaning of all the rooms is very basic. The building was built in two phases, the first in 1967. Perhaps it needs a major renovation or at least maintenance and cleaning. The breakfast is average but with little variety for a 4-star hotel. I'm adding a few photos to give you an idea. This hotel has a ”4-star” name, but...

Excellent location and beautiful facilities, also have 😍 very varied and good quality buffet breakfast. They also have a bar/cafeteria and a souvenir shop, if you are a customer you get 10% discount and prices are well compared to those outside. The hotel is very comfortable and comfortable. If I had to complain about something, I stayed 3 nights and they just put water on the first day, when I asked for it, they charged me something expensive, usually the water is courtesy, but here not, take it into account. I would stay again, especially for the location and quality of breakfast.