4-Star hotele w: Santarem District, Portugal

A good location and staff at the reception was really helpful and nice . The room was ok, not very clean because of dust inside the room. Overall it was a good stay for short time.

Very nice stay. The room had an unusual configuration more in tune for couples rather than a family. The bedroom is up some stairs and there is a bathtub in front of the bed that is open to below which has a pullout bed and TV. The service was great, the pullout bed was pre-made for our son who was traveling with us and the room was cleaned, tidied with the bed made every night. We paid extra for the morning breakfast which was great and it had a lot of food options beyond the usual continental breakfast offerings. It also had a very nice terrace which we visited in the evening. We were also there during a heat wave and the room was nice and cool with the air conditioning. I would definitely stay there again.

We had a very pleasant stay at this hotel. The location is extremely convenient, it’s just next to Fatima. making it easy to walk to nearby attractions, restaurants, and public transport, which saved us a lot of time during our trip. The room was clean, well-maintained, and comfortable, providing a relaxing place to rest after a long day of sightseeing. The bed was cozy, and the overall environment felt quiet and safe. The staff were also friendly and helpful, adding to the smooth experience from check-in to check-out. Overall, it is a great choice for travelers who value a convenient location, cleanliness, and a comfortable stay. We would happily stay here again.

We are happy to have chosen this hotel to stay for 3 nights.  1. Fairly new and trendy design and facilities. Large size rooms that are clean and well equipped.  2. Excellent location to Fatima sanctuary.  3. Staff are courteous and helpful. Special mention to Ms Komal who welcomed and checked us in. She made a good impression and represented Mercure very well.  The hotel must keep good staff like her and trained all to that standard.  4. Very good breakfast selection and warm dishes like eggs cooked to your order.  Highly recommended!

So so good! The location is ideal for visiting Fátima - its just across the street and about 5 mins drive / 10 min walk from the bus station The hotel staff were lovely and even upgraded my room which was a lovely surprise. They were also accommodating to my slightly later checkout which i really appreciated! Thank you to Jorge and the team at Estrela for a memorable stay!

My family and I stayed at rhis hotel in February. The staff were all very kind, had good choice of breakfast items, could relax in the evening at the bar, with comfortable armchairs and settees. Great environment. Easy to reach from the Shrine in Fatima Large and clean rooms Conveniently located. My mum is an elderly woman of 85 years old and it was easy for her to walk about.

Room was upgraded to superior. Water available at check in and coffee offered. Dinner was excellent, service very good from all staff. Lemonade made in house was very good. Complimentary drinks in fridge in room, also coffee machine with pods and a range of different tea bags. Bed very comfortable. Breakfast buffet very good with freshly cooked scrambled eggs and bacon. Spa facilities open till 9p.m. ideal location in the centre of town.

The hotel lies just outside of the sanctuary. The hotel undergoes some renovations. The rooms are of good size, are comfortably furnished and are spotless clean. The hotel is popular with pilgrimage groups. Some free parking is available. The internet connection is reliable. The breakfast is dull and could be more elaborate, missing some variety of fresh fruits and quality cold cuts. .

The hotel is impressive when you arrive, amidst the greenery, parking lot, and lobby with columns and beautiful flooring. Then you get to the check-in desk and notice that one of the staff chairs is completely ruined. Go up to the bar and restaurant area and notice that the beautiful lobby flooring has disappeared, completely covered in carpeting. Some of it is no longer snug, but creases make it a tripping hazard. You take the elevator to your room, and the hallways ”greet” you with a ”splendid musty smell”—carpeting everywhere, walls with almost plastic/fabric wallpaper, and the rest of it wood. The smell is very strong. You enter the room, and it's half the size of the one you booked. You step out onto the balcony and notice that it hasn't been cleaned in a long time. I ask the front desk about the room and the state of cleaning, and they tell me they don't have rooms like the one I booked, but they offer me the option of changing rooms. I see the second one as very large but with an even more persistent ”stale” smell than the first. I see the third one as smaller than the first but with a less persistent smell. I'm keeping this one. The bed is very comfortable, but the balcony is as dirty as the first one, both on the floor and the bathroom window, the ceiling, and the walls. The bathroom window is impossible to open, the bathroom door has a broken handle, the shower splashes everywhere, the bidet faucet needs fixing, and the bathtub is ”black” (see photo). The cleaning of all the rooms is very basic. The building was built in two phases, the first in 1967. Perhaps it needs a major renovation or at least maintenance and cleaning. The breakfast is average but with little variety for a 4-star hotel. I'm adding a few photos to give you an idea. This hotel has a ”4-star” name, but...

Já estive a muito tempo nesse hotel, e agora me surpreendeu pela negativas em alguns aspetos: O spa agora só tendo direito a 1 hora por dia. O elevador demora muito tempo. De resto o restaurante continua com boa comida e atendimento, e o staff do hotel continua bem dispostos e educados.