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Opublikowano13 maj 2024
Gość
Best service ever. The ryokan provided transport to nearby attractions and also picked us up when we are done for the day. The food was amazing too :)
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Cena za noc od:445 CAD
Opublikowano26 kwi 2025
Tim Nazarov
Szukaliśmy onsen z łazienką na balkonie i prawdopodobnie uderzyliśmy w słodkie miejsce.
Niestety, mielismy tylko 1 noc, ale to było fantastyczne.
Onsen znajduje się na górnej stacji Gora, gdzie można dostać się z Odawara. To jest około 2 godziny od Tokio razem, około 3 godziny od Kyoto. Ostatnie 2 sekcje drogi przechodzą przez malownicze ścisłe kolei. Widok są świetne! Upewnij się, że pośpiesz się do przednich lub tylnych siedzeń (nieważne które) aby zabezpieczyć miejsce na ładne zdjęcia.
Prywatna kąpiel jest fantastyczna, pokoje są czyste i przestronne z stylem ryokanowym (tatami itp.). To idealne miejsce do siedzenia i odpoczynku nie ma znaczenia, że jest słońce lub biedny deszcz na zewnątrz.
Jedzenie było fantastyczne (według mojej żony), jednak opcje są ograniczone, jeśli nie jeść ryb lub produktów morskich z powodu alergii lub innych powodów.
Dla zespołu Karaku - Chciałbym dodać podpis wagyu zestaw dla tych, którzy chcą czegoś innego. Wybór wina i napojów alkoholowych jest super. Bezpłatne przekąski i kawa są dostępne do 8.00, a także z widokiem na tarasie. Dla tych, którzy lubią jakieś regularne rzeczy konbini - Lawson jest około 10 minut spacerem z pociągami stylu Miyazaki przechodzącymi przez 👌🏻
W sumie, chcielibyśmy, żebyśmy pobyli co najmniej 2 noce, ponieważ jest wiele działań.
Dzięki personelowi Karaku za ciepłe powitanie i dostosowane doświadczenie!
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Cena za noc od:648 CAD
Opublikowano18 sty 2026
Gość
One of the best hot spring hotels even experienced in Japan!
New, clean and comfy environment, the buffet dinner and breakfast provided wide variety of food.
Additional drink and snack served in the common areas even not paid for the meal options.
The staff are friendly as usual in Japan.
Also the private onsen available without extra cost.
Highly recommended!
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Cena za noc od:99 CAD
Opublikowano5 gru 2023
Gość
Staff are very welcome with sincere smile. Our butler was very attentive and friendly. It’s our honour to have experienced a heritage hotel at Hakone. Thank you for the memorable stay.
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Cena za noc od:705 CAD
Opublikowano5 cze 2023
Gość
Overall an ok stay. A bit hard to find, very limited English spoken by the staff which led to some confusion (even for the representatives who were assigned to us by English speakers). Felt quite formal and not that warm
Room was more or less as expected, and the dinner and breakfast meals were quite elaborate. Felt that breakfast was actually the stronger meal of the two, so wasn’t necessarily worth it to pay extra for dinner. I’d likely skip doing dinner in the future. The room attendant who helped us was very kind and attentive, although we had a bit of language barrier given we don’t speak Japanese.
The big disappointment was even though the ryokan is advertised as allowing guests to book one of the larger hot springs on the property for private use for 45 minutes, we weren’t able to do this. We arrived within the designated check in time and were told that it was all booked up for the day. There was no way to book in advance and we were only staying for one night, and they didn’t try to accommodate allowing us to book at all for the next day before checkout. This really hampered the experience overall - we weren’t that interested in using the gender segregated facility (was traveling with my partner who is the opposite gender) as we wouldn’t be able to spend time together, and the tub in our room was quite small.
They should amend this policy to allow all guests to book a private hot spring time or not advertise it as part of the room! Feels like we got cheated out of the service and we weren’t offered anything else as an alternative. I would have booked another ryokan had I known this were the case - there are many others in Hakone which are much better value and have nicer / newer private facilities for around the same price. I wouldn’t recommend Yama no Chaya given this was a big part of what we thought would make it a good experience
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Cena za noc od:383 CAD
Opublikowano9 cze 2025
ANASTASIIA_BERDNIKOVA
This hotel is a paradise in the mountains of Hakone! Traditional style of the rooms - it feels like you are living in a Japanese family. We were prepared a traditional dinner, which was served in our room. It was very tasty and varied! The hotel has 3 onsen: 2 - private, 1 - public. We visited only the private ones (you need to book a time in advance at the reception upon check-in, the visit time is 30 minutes). It was wonderful! The hotel also provides a transfer from and to the nearest train stations. The rooms are clean, cozy, we slept on tatami under soft blankets. The hotel has a relax room. With massage chairs and a very quiet atmosphere. We stayed in this room after visiting the onsen and got great relaxation. And you are also given national clothes for rest and sleep. It is very beautiful and cute. Breakfasts were also in kaiseki style - varied and unusual. The hotel staff is very kind and friendly. this hotel allows tattoo baths. great experience, thank you very much! want to come back again!
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Cena za noc od:309 CAD
Opublikowano11 lis 2025
Anonimowy użytkownik
Nice ryokan with modern hotel vibes. Very good that they provided a free shuttle from the hotel to Hakone yumoto station. Note that the shuttle from the station to hotel is only from 2-6pm and the shuttle from hotel to station is only in the morning. But fits the usual check in and check out time. The room was spacious and great. Service was good and kaiseki meals were very delicious. There was also a public onsen which wasn’t crowded especially at night. The rooftop view is nice too
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Cena za noc od:285 CAD
Opublikowano14 gru 2025
Gość
Our stay at the hotel was overall excellent, and we would still highly recommend it, especially for couples looking for a pleasant getaway.
Almost everything was perfect—the room was clean and comfortable, the facilities were great, and every other staff member we encountered was polite and helpful. It’s truly a lovely place to spend time together.
However, our check-in experience was noticeably unpleasant due to one staff member. She came across as unwelcoming and impatient, almost as if we were bothering her. She rushed through the process and felt quite pushy, especially when repeatedly questioning which language we preferred—even though we tried communicating in both Japanese and English. Her attitude made us feel uncomfortable and somewhat unwanted at first.
Aside from this one incident, everything else was wonderful. We hope the hotel addresses such front-desk service issues so that future guests can enjoy a consistently welcoming experience from start to finish.
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Cena za noc od:349 CAD
Opublikowano31 paź 2024
Gość
Very nice (and spacious - by tokyo standards) hotel!! We had a balcony view of the mountain and the golf course. I didn't read the description and was pleasantly surprised that there was an onsen (must pay 150 yen usage fee per person). It was a really nice onsen too. It was raining the day that we got there and it made the outdoor onsen just magical with the rain in the backdrop. However, they do not allow tattooed guests into the onsen so foreigners, please be aware. The room was nice and gave old timey feels. I appreciated the big, long couch too. One drawback was that there was no microwave in the whole building :( But overall, would come back. It's a 10 minute walk from the T Tozan bus (so you can get there pretty quickly from the Togendai bus/ropeway station. The Lawson is right there next to the bus stop too (we got to go while the Evangelion collab was going on). The hotel has a free shuttle bus to various locations too so I would inquire about those upon check-in since those have to be booked the day before, but if you have the Hakone free pass and don't mind walking, it's pretty accessible via the Tozan bus lines
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Cena za noc od:235 CAD
Opublikowano7 paź 2025
Анна Бучок
Overall, the impression is positive, and we thank the staff for their care.
However, the ryokan is quite old, and inside all the rooms there is a smell of age, which makes it not very pleasant to stay there.
The Japanese food is very specific — it’s just my personal taste, but I couldn’t have breakfast or lunch there.
Considering that this was the most expensive “hotel” during our 14-day trip around Japan, our expectations were a bit higher.
In any case, we thank the staff for this unique experience.
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Cena za noc od:142 CAD