Spa Hotels in Hakone

Check in took quite some time as there were many guests checking in at 3pm. The hotel has a western ryokan feel. It has 2 onsens which they alternate between men and women and I suggest going to both. The one on level 5 has a waterfall view. Dinner was buffet style and the variety was great. I super love the fresh Sashimi, the miso soup, the tempura and sushi, snow crab etc. Room was clean and spacious with our own outdoor Onsen bath. Would love to come back.

This hotel is a paradise in the mountains of Hakone! Traditional style of the rooms - it feels like you are living in a Japanese family. We were prepared a traditional dinner, which was served in our room. It was very tasty and varied! The hotel has 3 onsen: 2 - private, 1 - public. We visited only the private ones (you need to book a time in advance at the reception upon check-in, the visit time is 30 minutes). It was wonderful! The hotel also provides a transfer from and to the nearest train stations. The rooms are clean, cozy, we slept on tatami under soft blankets. The hotel has a relax room. With massage chairs and a very quiet atmosphere. We stayed in this room after visiting the onsen and got great relaxation. And you are also given national clothes for rest and sleep. It is very beautiful and cute. Breakfasts were also in kaiseki style - varied and unusual. The hotel staff is very kind and friendly. this hotel allows tattoo baths. great experience, thank you very much! want to come back again!

Overall an ok stay. A bit hard to find, very limited English spoken by the staff which led to some confusion (even for the representatives who were assigned to us by English speakers). Felt quite formal and not that warm Room was more or less as expected, and the dinner and breakfast meals were quite elaborate. Felt that breakfast was actually the stronger meal of the two, so wasn’t necessarily worth it to pay extra for dinner. I’d likely skip doing dinner in the future. The room attendant who helped us was very kind and attentive, although we had a bit of language barrier given we don’t speak Japanese. The big disappointment was even though the ryokan is advertised as allowing guests to book one of the larger hot springs on the property for private use for 45 minutes, we weren’t able to do this. We arrived within the designated check in time and were told that it was all booked up for the day. There was no way to book in advance and we were only staying for one night, and they didn’t try to accommodate allowing us to book at all for the next day before checkout. This really hampered the experience overall - we weren’t that interested in using the gender segregated facility (was traveling with my partner who is the opposite gender) as we wouldn’t be able to spend time together, and the tub in our room was quite small. They should amend this policy to allow all guests to book a private hot spring time or not advertise it as part of the room! Feels like we got cheated out of the service and we weren’t offered anything else as an alternative. I would have booked another ryokan had I known this were the case - there are many others in Hakone which are much better value and have nicer / newer private facilities for around the same price. I wouldn’t recommend Yama no Chaya given this was a big part of what we thought would make it a good experience

One of the best hot spring hotels even experienced in Japan! New, clean and comfy environment, the buffet dinner and breakfast provided wide variety of food. Additional drink and snack served in the common areas even not paid for the meal options. The staff are friendly as usual in Japan. Also the private onsen available without extra cost. Highly recommended!

Zarezerwowany z prywatnym onsen - najlepsza część hotelu! Public onsen nigdy nie był zajęty, gdy pojechaliśmy i doskonale przyjemny. Pobliski, który goście mają dostęp również oferuje więcej onsen opcji i jest warty 3 minuty spacerem. Jak inni mówią, bufeta nie jest świetna. Większość jedzenia jest zimna - więc wybierz opcje, które oczekujesz być tak (sushi itp.) dla najlepszej opcji. Usługa była bardzo dobra i pracownicy bardzo pomagali i przyjaźni.

Beautiful hotel with a really large, clean and comfortable room. Appreciated the complimentary drinks in the room, and at the foyer (in the morning) and bar (during happy hour). Lovely view of Mt Fuji across the lake as well, worth every penny. Unfortunately Mt Fuji was covered by clouds for most of our trip, but the only time we were able to see it mostly in full was at the hotel. Onsen experience was also great; while it was a public onsen, other guests did not really use it, which was a real shame as there was a jacuzzi and outdoor onsen inside. Only downside was the central air conditioning which made the room feel a bit too warm after coming back from the onsen, but otherwise still a comfortable stay.

Pokój w stylu ryokana był czysty i przytulny, ale trochę za mały dla pięcioosobowej rodziny. Kolacja i śniadanie w formie bufetu były przyzwoite, z wyborem dań japońskich i zachodnich. Personel był bardzo uprzejmy i pomocny, a personel recepcji mówił dobrze po angielsku. Dobra lokalizacja dla osób podróżujących samochodem, blisko atrakcji takich jak Owakudani i Skansen. Łaźnia publiczna (zarówno wewnętrzna, jak i zewnętrzna) była świetna. Zewnętrzny onsen dla kobiet oferował widok na górę Fudżi. Jasne instrukcje korzystania z łaźni publicznej. Mieliśmy tu naprawdę przyjemny pobyt.

Jedzenie było pyszne i zjadłem na śniadanie o wiele więcej niż zwykle. Można podziwiać kwiaty przed Parkiem Górskim. Chociaż jest stromo pod górę od stacji Gora, to spacer zajmuje mniej niż 10 minut. Zdecydowanie zatrzymałbym się tu ponownie.

We got to the hotel in the beautiful location just before 3pm and we got given a little tour of the place and then got shown to our room. The staff are very friendly and do their best to speak English. A lovely lady was in charge of our hospitality throughout our stay and she first showed us that there is a public hot spring and a private hot spring and asked us if we would like to book a time to use the private hot spring, we booked a time as we checked in but then we didn’t use it as we were happy with our private hot spring in the room. We also booked a time for dinner and they arrived at that time Promptly with A LOT of food. We also got a choice for a staple food and we chose some steak which was high quality and delicious, as well as the lobster (on the menu it said grilled prawn but a lobster is what came and it was delicious). We ordered a few beers and a bottle of wine with room service and it always came quickly and was nice and cold. The private hot spring is absolutely boiling but it’s a good experience and there’s ice water provided which helps. Breakfast came at 8.30am and it was also huge! It didn’t come with coffee but I ordered some and that was easy enough. The lady who served our food explained every dish and how to eat it and she was always extremely friendly and attentive. Would recommend!

Overall, the impression is positive, and we thank the staff for their care. However, the ryokan is quite old, and inside all the rooms there is a smell of age, which makes it not very pleasant to stay there. The Japanese food is very specific — it’s just my personal taste, but I couldn’t have breakfast or lunch there. Considering that this was the most expensive “hotel” during our 14-day trip around Japan, our expectations were a bit higher. In any case, we thank the staff for this unique experience.