2-Star hotele w: Central Visayas, Philippines

I had a hot, uncomfortable disappointed, and we were in utter shocked that the room I booked was not in their system. As I was rebooking, it was not the same as the first booking then blacked out occured. During the blacked out the my booking end up with only a bed in dorm style quarters, public bathroom and no privacy. My first booking was a package trip from Cebu to Manila which still in a wrong date. The actual date for the flight was to be on August 19 @ 9:50 but the three agent that I spoke to on the 18th got my hotel canceled and only provided me a rebooked solution. Sure, I can rebooked, thank so much for making my simple trip into **************** with my family, along withy impatient high functioning autism, 24 years old son who doesn't like his iPad to be low battery and no wifi. To remind you that the black out still happening, so during my aunty and son lunch the black still going. I have no idea what kind of menu and price for food and drinks. As I saw the server put the first plate of food, I was shocked to see the mountain square shape nacho cheese beyond understanding. My aunty is only 90 to 100 pounds. She doesn't speak English and doesn't understand what she ordered, so she asked question about salad and a slice of pizza. But that not what the server brought, he came out again carrying nacho cheese, same size as the first nacho cheese/beef, except the second is chicken then a whole large Canadian bacon pizza. I couldn't believe the amount of food that was ordered then a Red Bull for my autistic son? My aunty was repeatedly saying that she only want salad and a slice pizza then water. What she really wanted the cook and server wanted to do is take away all the food back including the Red Bull. Oh, one more set of food, two big pieces of Burrito. The hotel is still in black out and stuffy hot and dark. The staff are not good listener. My son started eating and drinking the Red Bull, when I saw him, I told the staff that Red Bull straight might kill him of a heart attack. I also mentioned that my son doesn't know self control when it comes to food which is called glutenny . He already pass his regular weight. I heard my aunty said that my son ordered all the food; she had no idea what he was ordering. Meanwhile the black out still continuing till around 5:30 pm, every building around the area has their electricity back on but not the Papabo. Our booking still in process. The manager charged me for the lunch even though the mistake was the their service, taking order from an autistic person instead of asking his parents. The manager decided to booked us in the one room that has two bunk bed, private bathroom and has windows cause still black out. The room is stuffy and hot, it's on the fourth floor, no elevator and dark to go up the stairs. We decided to lock up our things in the room cause still black out. My aunty over heard that the electricity bill was not paid. So as soon as I got down. The manager charged me 1500 pesos cash plus 1200 pesos for lunch that I only got to eat two slices of pizza and a couple of bite of nacho beef. I didn't get to have the burritos. The Papabo manager quickly went to pay for their electricity bill after she spoke to the owner. My aunty and me went to the beach. I for sure locked the bedroom and still no electriçity. My son went to 7/11 to charge the iPad. We got back at the hotel at 8:30 or so and the electricity was on and my son also in the in the hotel. Do recognized that the hotel keys was an actual key, and I only have the key with. In my surprised our bedroom door was wide open, our things are scattered on the chair and table. Now, just today at this time, I'm still looking for my necklace that has my Mom piece of earing, my oldest son alligator tooth pendant and my initial pendant A. I'll call the hotel when I finished looking at our things here.Yap, my necklace is missing.

The Atmosphere The design strikes that perfect, delicate balance between rustic charm and thoughtful luxury. It doesn’t feel manufactured; it feels lived-in and deeply cared for. The Lobby: Less of a reception area and more of a grand living room. There is a massive stone fireplace that burns all day, surrounded by mismatched leather armchairs, stacks of vintage board games, and a self-serve tea station with local honey. The Lighting: You won't find a single harsh, white bulb here. Everything is soft amber, candlelight, and the amber glow of Edison bulbs, which instantly coaxes your brain into relaxation mode. The Room: A Sanctuary of Comfort The bed deserves its own dedicated review. Layered with crisp linen sheets, a heavy down comforter, and a chunky knit weighted blanket, it felt like sleeping inside a cloud. [ Window Seat with Forest View ] | [ Velvet Armchair ] ---- [ Stone Hearth / Gas Fireplace ] | [ King Bed w/ Down Comforter ] Every detail in the room was designed to slow you down: The Nook: A deep, velvet window seat packed with plush pillows, perfectly positioned to watch the morning mist roll over the tree line. The Bath: A deep, freestanding copper soaking tub. They provide small jars of handmade cedarwood and lavender bath salts that made the entire room smell like a woodland spa. The Details: No plastic water bottles or generic tech. Instead, there was a vintage-style Marshall Bluetooth speaker playing soft acoustic jazz when we walked in, a ceramic electric kettle, and freshly baked shortbread cookies waiting on a ceramic plate.

The location is very good. The staff are accommodating. The amenities needs improvement, there was a time that the elevator was not functioning. There was no small refrigerator inside the room.

I just stayed 3 nights lately and my experience was pretty decent. Only one night was quite noisy with some drunken guys probably outside their room next door til 12. That's fine. Need some doormats for the CR and a little bin. A few mosquitos about but no problem. Shower head could be changed for a more better free flowing one. All in all 8 out of 10.

Stayed at Zerenity Hotel Cebu and had a really pleasant experience. The location is very convenient, especially if you plan to explore Cebu City or go around IT Park and nearby areas. The rooms were clean, cozy, and comfortable for resting after a long day. I also appreciated the friendly and accommodating staff—they were polite and helpful throughout the stay. The hotel provides basic amenities that are useful for travelers, and the overall atmosphere felt quiet and relaxing. For the price, it’s a good value and a practical choice for both short stays and business or leisure trips in Cebu. Would definitely consider staying here again.

The hotel has an excellent location. The room is a spacious apartment with a kitchen, living room, bedroom, bathroom, and toilet. It's a decent building, and the lady at the reception was wonderful. We left our luggage at the storage because we were leaving very early for an excursion, and everything went smoothly without any problems. Now for the downsides: on the ground floor of the building, there's a grocery store where we saw quite a few cockroaches. It's highly likely that the cockroaches in our room came from there, probably carried into the building by residents from the store. I counted 5 small cockroaches in the apartment during the evening. Also, the bed linen wasn't changed before our arrival; it was all wrinkled as if someone had slept on it, and I found hair and eyelashes on it. We had to sleep on top of the duvet without making the bed because we checked in late and had to get up very early for our excursion, so there was no time to sort out the bedding issue with the hotel staff. Overall, if they would update the towels (they are no longer white from age), set up cockroach traps, and of course, change the bed linen after every guest, this would be a decent place for its price. But for now, because of the dirty bed linen situation, I'm quite upset.

I stayed for 3 days. The location is great, right on the main street with all sorts of shops and services around. The beach is a very close 5-minute walk. The only downside is that it can be a bit noisy in the room; neighbors don't seem to realize the walls are thin, and if they talk loudly during the day, you can hear a lot. However, it's quiet at night, so you can sleep peacefully. It's a good option for a budget stay.

The location is near the pier 4 and 3 and they have easy access to the mall which is The Galleria Cebu. You can also commute through public utilities going to the hotel. The staff are very accommodating. There's no bidet and the water smells rusty. The AC is very noisy and the bed are very squeaky.

The room is comfortable. I would not call it an apartment as there is no kitchenette. The staff are friendly. The restaurant on-site serves good food and drink, but prices are too much.

Budget Friendly Stay with Mixed Experiences - Good for the Price, but Be Prepared for Quirks We booked this hotel for three nights primarily because of its incredibly low price, around 500+ pesos. Upon arrival, we were surprised to see the area filled with HPG (Highway Patrol Group) motorcycles; it turned out they were also staying there due to an ASEAN event in Lapu-Lapu, which made the vicinity quite busy. When we entered, the reception was unattended for a moment, and when someone did assist us, they seemed rushed and hard to communicate with. Being escorted to our room was an ”okay” experience. For the 500-peso price point, it met expectations! The room had a refrigerator, and we were happy to find a bucket and dipper, which meant we could do our laundry a huge plus for us. While the shower pressure was slightly better than our previous accommodation, we still weren't fully satisfied and ended up using the bucket and dipper for bathing. We enjoyed the TV, even if it was a manual one at least it worked! However, our experience at the dining area upon checkout was quite chaotic. The staff there seemed disorganized; they were laughing, and then there was a clear concern from another guest whose order hadn't arrived despite being placed earlier than ours. It turned out their order wasn't even listed, indicating an absent-minded mistake. The scene quickly escalated with staff shouting questions like ”Where's the order?” and ”Which order?” among themselves, creating a very confusing and unpleasant atmosphere.