4-Star hotele w: Oslo County, Norway

For our stay, we booked a studio apartment at The Sweet. The room was lovely and kitchenette was well-equipped. We were able to cook meals there over the days of Christmas when most restaurants and shops were closed. The location is a little outside of the center- nice and quiet but easy to access public transit. My biggest issue with this hotel was that communication was very… odd. As the booking notes, I called the hotel in advance to schedule my check-in. When my call was answered, I told them who I was and that I was calling to schedule my check in (for a time when the booking said check in is available). I was told no one would be at reception at that time (3pm on Dec 23) and they would text me instructions for how to check myself in. Then she confirmed my phone number and asked for my email address, but when I started to give it, she said, “oh, that’s ok. We can’t use email anyway”. Odd. Before getting off the phone, I had her confirm that I would receive a text the next day with instructions to check in. Our train arrived around 2pm in Oslo and we still hadn’t received a text, so we waited at the train station thinking perhaps they would send the text right at 3pm since that was the time I had requested. At 3, I still hadn’t received anything, so we called the hotel again. A different employee answered from the one I had spoken to the day before. I gave my name and explained that I was calling because I had scheduled check in the day before but hadn’t received the information to check in. The employee asked where I was and told me that there were people staffing reception to help us check in, which I thought was odd because the previous employee told me no one would be there. When we got to the hotel, we rang the bell and got into the building, but reception is apparently in the basement- there is only a very tiny sign that says this- so we missed it and I called them again. A man came up with our keys and got us set to go. We got into our room and it was lovely! About 5 hours later, I got a call from Trip saying that the hotel is trying to contact me because they are wondering why I hadn’t checked in and they don’t have a way to get in touch with me. I was sitting in the hotel room when I got this call. I told the Trip representative that I was checked in and it was fine for her to give my phone and email to the hotel. I know the communication elements have taken up a huge portion of my review and I know they are not the end of the world, but I want to share them because I believe it would be quite simple to avoid situations like this in the future and make the guest experience that much more pleasant at The Sweet. We greatly enjoyed our stay at the hotel overall and thoroughly enjoyed exploring Oslo!

Location is convenient, about 10 mins walk from Oslo S. although it is in the direction nearer to the office buildings and away from the attractions. Breakfast spread is amazing and tastes good. Room and bathroom are spacious, bed is soft and comfortable. The only drawback is the amenities. There is no toothbrush provided, and I find the shampoo, conditioner, and hand wash a little too mild / diluted, would have preferred it to be thicker and foamier. Body soap is ok.

The location was perfect and everything was clean and available in the hotel. There was self service for breakfast which was well organized. The location for the hotel was also good for a good hike up and down.

Highly recommended. The hotel is part of an old post office, located right behind a bus stop, 100m from a tram stop and 500m from Oslo Central Station. There are restaurants just downstairs or nearby. The room is large enough and well-equipped, with a washing machine, a big drying rack, a microwave and all utensils. There is a public room for (self-service, super convenient, pretty large space) luggage storage facilities and all the necessites (tea packs, towels, linens, and ear plugs etc., though it is quiet at night) Everything is done on app, including check-in/out and opening the doors. However, the door-opening function in the app doesn't work sometimes so you have to use code instead (there's no reception). Also, you have to go through some stairs at entrance and a winding passage to reach your room. The room is a little bit dark at night (even with all the lights on) for reading and writing. The TV is located in a weird position.

The hotel's location is good and convenient. Although the room isn't large, it's clean and functional, which was acceptable. I arrived in Oslo a day early, excited for my Silver Sea Arctic cruise, and planned to extend my stay at the hotel for one night after the cruise. When checking in, I specifically mentioned that the cruise company had already booked a room for the following night and asked if I could stay in the same room to avoid switching. The receptionist checked and confirmed that they had specially arranged for me to stay in the same room, and I would just need to renew my key the next day. I was very pleased, thinking the hotel's service was thoughtful and human. However, the next morning when I went to the front desk to renew my key, I was told that if I wanted to continue my stay, I'd have to pay an additional 500 NOK! The hotel management's policy changed so suddenly; I believe their service greatly needs improvement. I also have an extended stay for one night on my return trip. I wonder if they'll try to make me switch rooms or upgrade then?! Very dissatisfied. Also, the bed wasn't very big, and the breakfast chef was very unfriendly.

This place is great! You can walk to the tram, train, and all public transport. The breakfast is delicious and plentiful, and the service is super good. They even let me check in early without any extra charge. I really love it here!

First of all, my baby and I brought 3 pieces of luggage, and the receptionist didn't seem to want to help at all. When I checked out, I met a very good receptionist, who was very nice and enthusiastic. The hotel is in a good location and has a high cost-effectiveness. This price is much more comfortable than living in Japan.

Had a decent stay at the hotel from 6 to 9 Dec. The hotel and the room looks new and is very comfortable. Room is pretty spacious. The pillows are a little too soft and there is no kettle, but there is water dispenser and coffee machine at the hotel lobby if you need hot water. The breakfast buffet has a good variety and is delicious! The hotel is about 10 mins walk to the nearest subway station. There is a mall with supermarket just across the hotel (few mins away). Pretty convenient!

The hotel is located in the centre of the old city, just a few minutes from Oslo Central Station and only about three minutes from the Oslo Opera House, making it very convenient for visitors. I booked for three people, and we were given a spacious and lovely family room consisting of two separate rooms. The included breakfast was excellent, with a wide variety of delicious options. The dinner included was a light dinner. The whole day free coffee and the afternoon snack were very thoughtful. The only downside was that the bathroom felt a bit dated, but hopefully the ongoing renovations will address this.

We stayed there 3nights , we enjoyed our holiday, its location is very fantastic and the environment and surrounding are very beautiful,  our room was very clean and ever day cleaning is done timely, but it’s a matter of sorrow that there was no drinking water facilities in the room, except this everything was great, wish could visit Oslo again and stay there ☺️☺️☺️☺️☺️