4-Star hotele w: Mersin Province, Türkiye

My experience at Noax Hotel in Mersin was very poor due to a serious incident that does not meet the standards of a five-star hotel. On April 24, I left the hotel at 6:00 PM for dinner and returned at 9:30 PM. Upon entering my room, I was shocked to find one person inside the room and another person in the bathroom. When I asked why they were there, they informed me that they were new guests who had just been assigned the room, despite clearly noticing that there were bags and clothes inside, indicating that the room was already occupied. According to their account, they had contacted the front desk to report that the room was not vacant. Nevertheless, the reception sent a bellboy to the room, who proceeded to collect all my personal belongings, including my clothes and luggage, and moved them to the hotel lobby without my knowledge or consent. I immediately went to the reception desk to inquire about why my belongings had been removed and why other guests had been assigned my room. The staff apologized and claimed it was a “mistake.” The duty manager also came and offered a verbal apology. However, what happened goes far beyond a simple administrative error. It constitutes a serious breach of privacy and a significant failure in professional conduct, especially considering that my belongings were handled in a careless and disrespectful manner, and that sensitive personal items, including my personal computer and documents, were in the room. This incident negatively affected my mood and caused discomfort throughout my entire stay. Despite my request for a formal written apology explaining the incident, none was provided, with the justification that it was merely a mistake and that my belongings had not been stolen. Based on the above, my evaluation of this stay is very poor. What occurred represents a serious professional failure that does not align with the standards expected from a hotel of this category.

The hotel is located in a quiet area, very close to the sea. The rooms are spacious and bright, and the details are in place. Breakfast is enjoyed on the first floor. There are many types of meals and the fruit has kiwi fruit. The staff is kind and courteous, always smiling and serving, very comfortable.

It's an excellent hotel, the communication from the hotel team is super, the hotel room is clean, comfortable and friendly for children. It's highly recommended

I don't know a beautiful hotel, some of them are missing as if there were no parking or they didn't put my car in the parking, I generally recommend that I be happy.

Great hotel. The deluxe room has a balcony, large area, quiet and hygienic, wide view, good breakfast, and the bathroom is separated from wet and dry. There is a park behind the hotel where you can walk. There are many places to eat around. There is a big mall about 8 minutes walk. It is super convenient to go to the beach and eat and go shopping. Easy to travel. Very recommended.

The environment here is elegant and quiet, and the internal facilities and equipment are very complete, which can meet the daily living and office needs very well. The overall style is online and the service is very standardized. Whether it is a business trip or a holiday, it is a very worry-free choice. The gym is not available, the rooms have three floors and there are stairs.

The settlement took place only in the third shown number, cleaning daily, in the rooms very clean, thanks to the staff of cleaning. On the service of the bar when contacting the Internet, the question was decided only half an hour later, as the standard entry by the passport/number of the number did not work. The double impression of the hotel - very clean and at the same time on the respiratory work not very rushed staff