My room is always clean and the linens are so crisp and clean - I like that a lot. The staff are always nice and polite. The location being within 5 minutes of a large shopping plaza with restaurants and stores (and COSTCO) is a big plus for me. I do use the restaurant in the casino too but there are plenty of other options conveniently nearby.
Hotel w pobliżu: Chicago Loop,Chicago27% gości wybiera ten rejon
GGość2024.03.29
Zgodnie z rezerwacją, filtrem i zdjęciami, w tej lokalizacji jest basen. TU NIE MA BASENU. Zarezerwowaliśmy ten hotel tylko ze względu na udogodnienia i widok. Dowiedzieliśmy się o tym dopiero po zameldowaniu i zapytaniu o godziny otwarcia basenu, więc było za późno, aby anulować nasz hotel. Więc po prostu zmarnowaliśmy noc i pieniądze w miejscu, w którym nigdy bym się nie zatrzymał. Nie mieliśmy basenu, a zgodnie z rezerwacją w podróży parking kosztował 78 USD, ale po przyjeździe było więcej. Nie jestem zadowolony
Very clean hotel and nice staff. The room was rather small (but good enough for two people)
We stayed for four days in total, the nights were very quiet except for one night where we heard bar music playing from several blocks away. The hotel is close to the HMart.
The lack of a kettle (in the common area or in the room) is not a deal breaker as you can use the microwave (in the common area). I wished the combination safe was larger, as neither my laptop nor tablet could fit, so we travelled with our devices which made walking very tiring.
The bathrooms are nice, well-lit and spacious.
Hotel w pobliżu: O'Hare,Rosemont2.7% gości wybiera ten rejon
RRita 愛啪啪造2023.06.11
Hotel znajduje się około 6 minut jazdy od lotniska. Przejazd Uberem kosztuje około 25-30 dolarów. Autobus wahadłowy czasami odjeżdża godzinę po 21. Szybciej jest wziąć taksówkę bezpośrednio!
Łóżko jest bardzo miękkie i wygodne, poduszki również bardzo wygodne.Łóżko jest duże, ale stosunkowo wysokie, więc naprawdę trzeba na nie wskakiwać
Szkoda, że kabina prysznicowa nie oddziela części mokrej od suchej
Jest bardzo blisko outletu, około 5-8 minut spacerem! Zarezerwowanie pokoju przez Trip.com i otrzymanie bezpłatnego śniadania to świetna okazja
Jeśli rezerwujesz pokój przez stronę rezerwacyjną, nie musisz prosić o fakturę w kasie przy wymeldowaniu, ponieważ fakturę wystawi Ci Linyuan.Powiedział, że faktura zostanie wystawiona nam przez firmę trzecią.
Podczas meldowania się przy kasie poprosimy o wpłatę depozytu w wysokości 50 USD za pomocą karty kredytowej, który zostanie zwrócony niedługo po wymeldowaniu.
Zatrzymam się tu ponownie, jeśli następnym razem będę miał szansę!
Besides needing staff to cover busy times such as check in and out, the accomodations are excellent. Clean marble bathrooms with white towels. Beds white as snow and comfortable. First time seen house staff friendly and responsive to your needs. Downers Grove hotel have elevators to third floor. Breakfast was standard for first and menu posted for each morning and the eating area was clean and kept maintained by kitchen staff as people dined left tables..Noise free rooms. Individual temperature rooms controls. Wide hallways and have communication friendly rooms whatever these are. Again, communication to the front desk from room was cumbersome as long rings to answer from phones I'm rooms by front desk staff lady. Can perhaps use a two person a peak times or as a balance during the day for better response.
Hotel w pobliżu: O'Hare,Rosemont2.7% gości wybiera ten rejon
Yyjp2024.03.18
Very convenient spot next to O'hare with the complimentary shuttle running every 15 minutes. Fun place to eat at the 1st floor as well. Would be even better if they had free water in each room.
I travel a lot and this is probably one of the top few in the last 5 years. Hotel is beautiful, a nice bar, room big with a perfect floor plan and a view. I will go out of my way to stay there whenever I’m in the area. I’m a Hyatt fan again (Hilton cancelled a room on me after booking, so they’re dead to me.)
Bon séjour. Les matelas étaient un peu datés et présentaient des irrégularités. Avions demandé une chambre près de l’ascenseur, ce dont il a été tenu compte. Malheureusement celui-ci était hors service.
Bardzo dobry
Oceny: 101
8,3/10
Cena od
59 GBP
za noc
Sprawdź dostępność
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9.3/10
Great
GGuest UserHotel was beautiful. Beautiful room and view. Shower was definitely made for tall people haha. But the stay was amazing. Staff was so helpful with parking. Definitely will be back.
Qqmwhttrthe cleanliness of the room itself was fine, but the hotel seemed pretty run-down. the stairwell we took to get to our room was quite dirty (trash remained there for all five days we were there) and had a lot of cobwebs etc. the towels we got the first day had some weird dye on them? one of the days we got our room serviced but they only replaced our towels and did not reset our beds which was strange. it's also relatively far from o'hare compared to some other hotels. however, it's definitely livable and the rooms are quite large
GGuest Userthe front desk is friendly and give us coupons for breakfast. it's not our first time to stay here and it's always good to come back.
the hotel is located near ORD and easier for us to get in get out. near shopping area and restaurant.
ZZhaojuanmeiguijieHTACThe room was great with a king-sized bed. Super convenient location, right above the subway station. Arrived in the morning and the hotel offered luggage storage, which was a nice touch. After check-in, the staff kindly reminded me to use my key card to access the left-side entrance if I returned late, ensuring safety at night.
GGuest UserMy Honest Experience After Reading Negative Reviews
I was initially quite hesitant to check into this hotel after reading a number of detailed and lengthy negative reviews, especially those highlighting hidden fees and cleanliness issues. However, upon arrival with my partner, I was pleasantly surprised.
The hotel was clean and well-decorated, with a modern and cohesive style. Our check-in process was fast and efficient, and the receptionist was friendly and happy to answer all of our questions—especially about the fees mentioned on the hotel’s website.
One of the main issues people seem to bring up is the so-called “hidden” fees. In my experience, these fees are not actually hidden—they’re listed on the hotel’s official website. That said, they could definitely be communicated more clearly. It’s important to read the fine print when booking and during check-in. While the fees may not be obvious at first glance, the hotel is legally allowed to include them since they are technically disclosed.
Our room was spacious and comfortable, with enough space to hang clothes. There were multiple hangers, and the locker-style closets matched the hotel’s sporty decor. The floor and bathroom were clean overall, though I did spot a spider in the corner of the shower—but nothing alarming.
The downstairs common area includes an open kitchen with a communal fridge and even a crockpot, which was a nice surprise. There were also several games available, like ping pong and air hockey, which makes this place family- and couple-friendly.
Guests are allowed to enjoy drinks provided in the kitchen. If you’re sensitive to noise, particularly trains, I recommend requesting a room farther down the hall on the first floor. Our room was in a quiet spot—I barely noticed the train, and when I did, it was more like soft white noise. Still, bringing earplugs might help if you’re a light sleeper.
Overall, I recommend this hotel. It’s in a nice area, the decor is visually appealing, and the stay was enjoyable. Just be aware of a $120 refundable deposit (if no damage is done to the room) and an additional $50 guest fee. Knowing that ahead of time helps avoid surprises.
I’m very grateful for the pleasant stay and would return again.
SsknoseyThe free breakfast is not a full buffet but a choice of egg and then usually fried potato and beefburger patty or slices of sausage. the rest was tiny yoghurt and bread for toast, or make your own waffles. there is tea coffee and hot chocolate. There was cereal and porridge but sometimes it is made so thin that its not worth eating.
There is no tea in the room, just coffee. The machine had a disposable tray but they ran out so I used the same one for 9 days for tea and coffee (i got teabags from the breakfast room). Housekeeping never supplied what you asked for first time, or even second. If you want something and ask at 2pm, you will get it if you chase a couple of times afterwards by 9-10pm.
There was also alot of messing about with respect to check out time. I am a member of the loyalty programme which is meant to give you an automatic late checkout. The manager gave it to me but then when I went back to ask about extending it further for a fee, it was clear the other guy behind the counter was on a power trip and the day before started saying I shouldnt have got it and as it was the manager, he wouldnt withdraw it but he could and I should only get an hour and be charged $25/hr after that etc. He was just a mean spiteful man who saw an opportunity to cause worry and distress and he did it. I had luggage to store and it was a late flight so I had to know whether to pack to store it to check out at midday, or 1 or 2 or 3 or 4 (they were messing me about with all times) but this is why I gave a 1 star for service. It is not at all professional but childish and spiteful. I had arranged the extended checkout days before and the day before they were messing me about when I had to pack and had a schedule of things to do? The worst service in any hotel I have ever been in. Hilton is no longer a 5 star experience it seems. 1 star for service.
HHendrick2952I stayed in the hotel for one night to catch an early flight. It is a chain hotel with standard configuration. But the surprise is that the hotel has a direct link to the airport. The shuttle bus runs every half an hour, which is very convenient for people who are catching a flight. The hotel is located near Chicago O'Hare Airport. There is no so-called shopping experience.
GGuest UserThis hotel seemed a good value but we had a major issue. After several tries, even the staff could not get the key card to work. Another room was provided but unfortunately, we could not access medication, feminine hygiene products, toiletries, food/water. I deducted points from the service score as we were left without updates as to when maintenance would assist us. Trip customer service reported that nobody would answer the phone when they tried to assist us. It was not until I inquired that were were informed were would be locked out until the next morning. As a result, I had to go out and purchase necessities. Despite the cost and inconvenience all Trip.com offered was $5 in coins, which is unacceptable. The hotel said they would refund to our card but since we booked Trip the couldn't do anything.
That said, the staff was courteous and professional, one staff member even loaned us a phone charge cable which was appreciated.
The room itself was clean, the bed was very comfortable, and this was the best part of the stay.
Breakfast: I don't recommend the breakfast. The offerings were very similar to other hotels but preparation seems to be the weak link. For example, the sausage appeared to have just thawed and was colder than room temp. The eggs were watery with brown chunks in them, perhaps from scorching the bottom.
TLDR: Our needs were minimal and without our difficulties with the key cards and breakfast this would have been a good value. It's concerning that a hotel doesn't have a way to access a room in an emergency scenario.