Butikowe hotele w mieście Makau

„Spacious and very comfortable room like an apartment with dining area, living room, and a spacious bathroom with a walk-in closet area. The room was very clean. The staff was helpful and friendly. The location was fine but still very convenient. 房間很大，有一大一小兩個廳，一個大更衣室，獨立廁所、獨立的淋浴間跟浴缸。飯店服務很好，酒店地點雖較偏，不過還是很方便。”

„This hotel is unforgettable for me! From entering the lobby, check-in, welcome gift,24H butler service, bed at night, low noise, inexhaustible bottled water, 24H free ice/hot milk, chocolate milk, capsule coffee, USB charging plug, exquisite bathroom supplies, shower room without overflow problems, comfortable mattress, very cold A/C, special surprise, check-out, they taken care of carefully. You must try their buffet. Make a reservation while you check-in, you will have a good prices. I would like to say thank you to lovely butler Ivy and Sarah. No one is more considerate than your service. Thank you for your lovely hand-painted cards, balloons and St. Regis Bear,.Which made my daughter has a very unforgettable trip in Macau. Without your sweetness arrangement, the journey would have lost such special memories! We love you. To the cutest and most considerate lobby service staff - Rocky. 😊Your enthusiasm and thoughtfulness have made every guest feel it, which will be the motivation for us to come back!”

„The taxi pulled directly into the luxurious lobby of '13 Palace' on level B1. As soon as I got out, a staff member helped with my luggage. All the staff at '13 Palace' were incredibly warm and provided attentive service. The butler's check-in introduction was clear and polite, making me feel right at home. The room was beautiful, comfortable, and well-equipped with all the necessary facilities and functions. Of course, as a five-star hotel, what impressed me most was their thoughtful service. Given the hot weather, they even brought complimentary sugarcane juice, which was a lovely touch. The stay included two buffet breakfasts, offering a wide and varied selection. That evening, we dined at the Crystal Hall, where the dishes were excellent, delicious, and offered great value for money – highly recommended. Here are some suggestions for improvement: In the shower, it would be helpful to have clearer instructions for the hot water tap. Turning right immediately activates the overhead shower, while turning left is for the handheld shower. On the day, the handheld shower was faulty (it turned out to be an aged rubber head). After notifying the butler, a staff member fixed it within 10 minutes – very efficient! Also, the red decorative pillows on the bed in the master suite had some worn red velvet covers. I hope these can be replaced. Overall, I was still very satisfied and look forward to staying again.”

„I had a wonderful experience at this hotel. The location is perfect, the rooms are clean and comfortable, and the overall atmosphere is very relaxing. However, what truly set this stay apart was the exceptional service provided by a member of your team, Edgar. From the moment we arrived, Edgar went above and beyond to make us feel welcome. He handled our check-in with a genuine smile and was incredibly helpful with recommendations for local restaurants and things to do in the area. His positive attitude and professionalism are a true asset to your hotel. It's rare to meet someone so dedicated to making sure guests have the best possible experience. Thank you, Edgar, for your kindness and for helping make our trip so memorable. We will definitely be back!”