Przeglądaj autentyczne oceny i opinie prawdziwych podróżników, które pomogą Ci znaleźć idealne zakwaterowanie
Opublikowano4 cze 2025
Etta Wong
My family and I just wrapped up a wonderful 2-night stay at Nuwa Hotel Macau, and wow – we’re already planning our return! From check-in to check-out, every interaction felt personalized, warm, and genuinely thoughtful. Here’s why Nuwa stands out:
✨ Standout Staff Shoutouts:
- Tiffany at Front Office was an absolute gem! So welcoming, efficient, and sweet – she set the tone for our stay perfectly.
- Bellboys were always alert, helpful, and ready with a smile whenever we needed assistance.
- Housekeeping deserves huge praise! They arranged a shower chair for my elderly mom during turndown service – no fuss, just pure kindness. ❤️
- Gym Attendant Arnold went ABOVE AND BEYOND! Not only was he super friendly, but he personally escorted my mom to the changing room and ensured she felt comfortable. The entire gym crew & safeguard team showed incredible patience and care toward her – it meant the world to us!
🍽️ Room Service & Integrity:
We did hit one small snag: we ordered room service and discovered mould in a yogurt. We simply informed the team to prevent other guests from experiencing the same. Their response? IMPRESSIVE. They immediately apologized, checked their entire stock, assured us of food safety protocols, and waived our entire room service bill as a gesture of goodwill. No excuses – just accountability and action!
🎯 Management That Listens:
At checkout, **Front Office Manager Man personally apologized for the yogurt incident – a classy touch that showed real ownership. It wasn’t just about fixing a mistake; it was about valuing us as guests.
💯 Final Verdict:
Nuwa isn’t just a hotel – it’s a place where **staff treat you like family**. Their attention to detail (especially for elderly guests), proactive service recovery, and consistent warmth made our stay unforgettable. **HIGHLY RECOMMEND** for families, couples, or anyone seeking luxury *with* heart.
We’ll 100% be back soon! Thank you, Team Nuwa – you’ve set the bar sky-high!👏🏼💫
Pokaż więcej
Cena za noc od:312 GBP
Opublikowano28 wrz 2025
消防仔
Title: Wonderful, family‑friendly stay with excellent service
We had a fantastic stay. The staff were outstanding—friendly, attentive, and incredibly helpful in arranging birthday decorations that made our celebration feel special. Our room was spacious and comfortable, giving our family plenty of space to relax and spend time together.
The swimming pool was a highlight—clean, well maintained, and great for both kids and adults. We also loved the convenience of having Donki in the hotel for snacks and late‑night bites.
Overall, a very family‑friendly property with great amenities and thoughtful service. We’d happily stay here again.
Pokaż więcej
Cena za noc od:381 GBP
Opublikowano9 paź 2025
Cherrylyw
Hotel service was exceptional, flowers were prepared for our anniversary celebration. Hotel room and swimming pool were modern and clean. Highly recommend this hotel.
One minor flaw was the pillow were too soft.
Pokaż więcej
Cena za noc od:390 GBP
Opublikowano5 lis 2025
Hola Amanda
This hotel is unforgettable for me!
From entering the lobby, check-in, welcome gift,24H butler service, bed at night, low noise, inexhaustible bottled water, 24H free ice/hot milk, chocolate milk, capsule coffee, USB charging plug, exquisite bathroom supplies, shower room without overflow problems, comfortable mattress, very cold A/C, special surprise, check-out, they taken care of carefully.
You must try their buffet. Make a reservation while you check-in, you will have a good prices.
I would like to say thank you to lovely butler Ivy and Sarah. No one is more considerate than your service. Thank you for your lovely hand-painted cards, balloons and St. Regis Bear,.Which made my daughter has a very unforgettable trip in Macau. Without your sweetness arrangement, the journey would have lost such special memories! We love you.
To the cutest and most considerate lobby service staff - Rocky. 😊Your enthusiasm and thoughtfulness have made every guest feel it, which will be the motivation for us to come back!
Pokaż więcej
Cena za noc od:150 GBP
Opublikowano9 mar 2026
Gość
I had a wonderful experience at this hotel. The location is perfect, the rooms are clean and comfortable, and the overall atmosphere is very relaxing. However, what truly set this stay apart was the exceptional service provided by a member of your team, Edgar.
From the moment we arrived, Edgar went above and beyond to make us feel welcome. He handled our check-in with a genuine smile and was incredibly helpful with recommendations for local restaurants and things to do in the area. His positive attitude and professionalism are a true asset to your hotel. It's rare to meet someone so dedicated to making sure guests have the best possible experience.
Thank you, Edgar, for your kindness and for helping make our trip so memorable. We will definitely be back!
Pokaż więcej
Cena za noc od:68 GBP
Opublikowano14 gru 2025
Serena XF
Doskonały hotel i usługa. Zawsze szczęśliwy pobyt w mandarinowej własności orientalnej, górny noch. Świetny pokój, niesamowite jedzenie i idealne pobyt.
Pokaż więcej
Cena za noc od:198 GBP
Opublikowano11 mar 2026
Travellerfromhk
We chose W Hotel Macau as we heard the breakfast was great. It actually amazed me with both quality and quantity. Different style of cuisine could be found and we loved most of the food we picked. Moreover, huge thanks to their staff Brian and Hazel with the room upgrade. The mega room was insane. The terrace was more like a space for party where you could enjoy the view of Macau from top of the building while having fun with friends. Also the service from Jimmy when I was checking out was also brilliant. Overall, it is absolutely a place I will stay again in the future.
Pokaż więcej
Cena za noc od:170 GBP
Opublikowano2 mar 2026
Gość
The walls are thin. You can hear the snore of the guests behind the walls and in the corridor. On the third day of my stay, a family with kids checked in to the connecting next door. The kids kept turning and turning and turning the connecting door knob violently for a few minutes and the parents didn’t stop them.
Terrible service of the waitress at the restaurant. Poor communication skill and offensive manner. When I asked for the bill and placed my credit card on my dining table — and I didn’t say anything else — her first response was “No discount!” I didn’t ask for any discount. She asked me “Are you our hotel guest?” I showed her my check out luggage storage tag and said “I am. But I just checked out.” She responded grumpily, “No discount gah! You don’t have the room card!”
I wouldn’t book with this resort anymore. I wouldn’t recommend this resort to people who are looking for a quiet stay.
Pokaż więcej
Cena za noc od:59 GBP
Opublikowano1 paź 2025
yramegev
Location is great if you’re planning to visit popular tourist spots. Cleanliness was well maintained too — the toilet was spotless.
However, the check-in experience was EXTREMELY DISAPPOINTING.
========== (TL;DR) Imagine you had to experience this after a 4 hours flight ==========
The young female receptionist I encountered on arrival handled things very poorly. She kept insisting she couldn’t find my booking, smiling the entire time as if it were a joke. Instead of checking properly herself, she kept handing me random printed bookings, one after another, asking me if any of them were mine. It honestly felt like I was doing her job.
If the names were even slightly similar to mine, I would understand. But she passed me almost every booking she had in her hands, including ones with clearly Japanese or ********* names that were nowhere close to mine. I even asked her, “So does that mean I’m supposed to sleep on the streets tonight?” Yet she still giggled, with zero sense of apology or urgency. It made me wonder if she had ever been trained in basic customer service or professional ethics.
Eventually, she finally handed me the correct booking with my name. But even then, after I confirmed it was mine, she said, “I gave you this earlier and you said it wasn’t yours.”
Like… excuse me? You’ve been passing me completely unrelated bookings the whole time?!
I initially wanted to rate the service 1 star, but I added one more because the hotel cleaner left a good impression, the cleaner auntie was polite and attentive.
================================================================================
Facilities:
The TV in my room was broken, so I’m guessing it was just for decoration. Ventilation also seemed poorly designed. Despite booking a non-smoking room, I was woken up early in the morning by cigarette smoke seeping in from outside my door. Not recommended for light sleepers either, as the soundproofing is weak. I could clearly hear people talking outside, though I’m not sure if they were in the corridor or inside another room.
Pokaż więcej
Cena za noc od:45 GBP
Opublikowano31 gru 2025
Enzo0923
Had a wonderful stay at Holiday Inn Macau! The room was spacious, very clean, and well-maintained, perfect for relaxing after a long day. The jacuzzi was a big highlight relaxing, and exactly what you need to unwind. 🛁✨
What really stood out was the staff who can speak Tagalog, which made communication easy and made us feel very welcome as Filipinos. The location is also great, close to key spots and very convenient for getting around Macau.
Highly recommended for comfort, convenience, and great service. Will definitely stay here again!
Pokaż więcej
Cena za noc od:57 GBP